Philips DECT 629, DECT 627 manual Problems

Page 55

Troubleshooting www.philips.com/support

Telephone troubleshooting

PROBLEMS

The icon does not scroll when the handset is placed on the base

No dialling tone

No ring tone

The icon does not appear

The icon is blinking

- Crackling on the line

The handset displays ‘not available’

-when attempting to add another handset to the base station

-when using a handset

Noise interference on your radio or television

Caller Line Identification (CLI) service does not work

A phonebook entry cannot be stored

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CAUSES	SOLUTIONS
- Bad battery contact	- Move the handset slightly
- Dirty contact	- Clean the contact with a cloth
- Battery is full	moistened with alcohol
- Battery is full	- No need to charge
- No power	- Check the connections. Reset
	the phone : unplug and plug back
	in the mains
- Batteries are empty	- Charge the batteries at least
	24 hours
- You are too far from the base station	- Move closer to the base
	station
- Wrong line cable	- Always use the line cable
- Line adaptor (when needed) not	provided
connected to the line cord	- Connect the line adaptor
	(when needed) to the line cord
- The ring tone is deactivated	- Increase the volume (page 38)
- No mains power
- No mains power	- Check connections
- The handset is too far from the	- Move closer to the base
base station	station
- Handset not registered to the
- Handset not registered to the	- Register the handset to the
base station	base (page 43)
- You are too far from the base	- Move closer to the base
station	station
- The base station is too close to
electrical appliances, reinforced	- Move the base station to find a
concrete walls or metal	better place (the higher the
doorframes	better)
- The procedure to add a handset	- Disconnect and connect the
has failed, try again	base station power supply.
- Maximum number of handsets (5)	- Remove and place back the
has been reached	handset battery
	- Follow the procedure to
- Base station is already busy with	register a handset (page 43)
- Base station is already busy with	- Unregister a handset
another handset	- Wait until it is available
The DECT 623/627 base station or	Move the power pack or base
mains power pack are too close to	station as far away as possible
electrical appliances
- The service is not activated	- Check your subscription with
	your network operator
The phonebook is full	Delete an entry to free memory
Troubleshooting

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Contents Page Quick start guide / understanding the menu system Gation key to access the Call logEarpiece Dect 623/DECT 627 HandsetMicrophone Icons on the base display Icons on the handset displayDect 627 base station Dect 623 base stationTable of contents Intercom Default settingsCall log Redial listMenu structure Menu structureLanguage list Contextual soft key labels Conformity,environment and safety Declaration of conformity Using GAP standard complianceUnpacking your Dect Installing the Dect 623/627Installing and replacing the batteries in the handset Installing the base stationBattery life and range Your phone is ready to be used Configuration modeHandset power OFF and on Keypad lock/unlockIntroduction Idle modeUnderstanding the menu system Basic principles In-call features To write Peter with multi-tap Case modeEditing system Standard multi-tap systemTo write and send an SMS to a phone Write and send new SMSTo read an SMS by using the Inbox menu To read an SMS by using the Call logView SMS To save a sender number in the phonebook InboxTo reply to an SMS for received SMS To edit and send again an SMS for received SMSTo review sent messages OutboxTo delete an SMS from the Inbox To delete all SMS from the InboxTo delete all SMS from the Outbox To resend an Outbox messageTo save a sent SMS as Draft To delete an SMS from the OutboxTo delete all SMS from the Draft folder Draft folderTo edit and send an SMS stored in the draft folder To delete an SMS from the Draft folderTo set the SMS centre numbers SMS settingsTo set the default SMS center Scroll to Default Center and press SelectDate & Time AlarmClock & Alarm To set the alarm clock ON/OFFCurrent alarm tone is heard To set the alarm toneTo enter a new entry in the phonebook New EntryPhonebook Group ring toneNavigation in the phonebook ViewTo store a number from redial list in the phonebook To store a number from call log in the phonebookPhonebook list To callTo send an SMS from the phonebook Clear onceTo delete an entry To edit an entryTo delete whole phonebook list Select Copy to Phbk Call logTo view the call log To call / redialTo delete all call log entries To delete a name or a numberTo view the redial list Redial listTo store a number from redial in the phonebook To delete whole redial list To delete a name or a number from redial listIncoming external call during an intercom call Call transfer to a specific handset when on lineSwitch between internal and external call Internal callConference call via the in-call options Contrast WallpaperHandset Tones To set the group ring tones To set the handset ring toneTo activate / deactivate the key tone Auto Answer Handset nameLanguage Flash Time Dial ModeAdv. Settings To change the dial modeTo change the PIN code Voice LanguageSecurity To set the voice languageTo unregister a handset To reset to default settingsRegistration To register a handsetSelect Activate or Deactivate and press Select Net ServiceExample of service Call forward To activate / deactivate ServicesDect 627 answer machine keys Answer machine DectTo listen to new messages To switch the Dect 627 Telephone Answer Machine ON/OFFSaved messages Dect 627 answer machine displayTo delete an answer machine message Volume adjustmentAnswer machine settings Delete answer machine messagesSequence 2 To set the number of rings before answering Personal outgoing messages Sequence 4 To change the remote control access codeTo record your personal outgoing message To record a memo To play back personal or default outgoing messageRecord and listen to a memo To delete personal outgoing messageOnly Dect Default settingsTo remotely control your answer machine To remotely control your answer machineFAQ FAQ Problems Problems Causes Solutions PABX/PSTN Index