Avaya 2420 manual Status Icons for Feature-Specific Applications, Icon Definition

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Status Icons

The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates.

Status Icons

Icon

Definition

 

 

 

 

 

 

Ringing

An incoming call is waiting to be answered.

 

 

 

See “Tones and Their Meaning” on page 41

 

 

 

 

 

 

for information about the corresponding

 

 

 

audio alert.

 

 

 

 

 

 

Active

The call you are currently handling.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On hold

A call currently on hold.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On soft hold

A call put on hold during a transfer or

 

 

 

 

 

 

 

conference.

 

 

 

 

 

 

 

 

 

Feature

Feature on left side of the display currently

 

 

active

is active.

 

 

 

 

 

 

Feature

Feature on right side of the display

 

 

active

currently is active.

 

 

 

 

 

 

Feature

Your request is being processed but is not

 

 

 

 

 

 

 

 

pending

immediately available.

 

 

 

 

 

 

 

 

In addition, the following icons are displayed in certain feature-specific applications.

Status Icons for Feature-Specific Applications

 

Icon

Definition

 

 

 

 

 

 

 

 

Feature

Used by the Call Center Q Time feature.

 

 

 

status

 

 

 

 

 

 

 

 

 

Feature

Used by the Call Center Aux Work feature.

 

 

 

status

 

 

 

 

 

 

 

 

 

Feature

Used by the Call Center Service Observing

 

 

 

status

feature.

 

 

 

 

 

9

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Contents Digital Telephone User’s Guide Avaya Inc All Rights Reserved Hearing AID CompatibilityContents Page Overview Support for Call Center Users Support for Optional Devices Safety Information2420 Telephone Components Telephone ComponentsFollowing items correspond to the numbers in Figure See Telephone User ChecklistSample Home Screen Home ScreenCall Appearance and Call Identification Displays Navigating in the Home Screen PagesNavigating in the Home Screen Pages PressStatus Icons Status Icons for Feature-Specific ApplicationsStatus Icons Icon DefinitionAnswer a call Call-Handling FeaturesMake a call Hold Speed DialRedial Speed Dial screen is displayedTo change from the speakerphone to the handset SpeakerphoneTo change from the handset to the speakerphone To end a Speakerphone callTransfer Completed message is displayed TransferTo transfer the current call to another extension Conference Getting MessagesMessage Sample Speed Dial Screen Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenInsert Mode Quick Access to Speed Dial EntriesManaging Your Speed Dial List Entering CharactersAdding Speed Dial Entries Dialing ConventionsTo add speed dial entries to your personal directory Edit Name screen is displayed Editing Speed Dial EntriesEdit screen is displayed with the Name field underscored To edit stored speed dial entriesDelete screen is displayed Deleting Speed Dial EntriesDelete this entry? prompt is displayed To delete stored speed dial entriesCall Log Summary Screen Call Log ScreensWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenSample Call Log Detail Screen Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenViewing the Call Log Using the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListEntry is saved to your Speed Dial List Deleting a Call Log EntryEntry is deleted from the Call Log To delete an entry from the Call LogSample Options Screen Options ScreenWorking in the Options Screen Working in the Options ScreenRing Pattern Selecting Personalized OptionsDisplay Contrast Options screen is displayedNew contrast level is set Call Log SetupSelf Test Visual RingVisual Ringing Alert screen is displayed To set the Visual Ring optionDisplay Mode screen is displayed Display Mode Call Center ModeTo set the Display Mode option Erase All To erase all personalized settingsConfirm Erase screen is displayed Select Language screen is displayed LanguageYour language selection is saved To select a screen display languageTo cancel Call Forwarding Using Selected Voice FeaturesAbbreviated Dialing/Automatic Dialing AD Call Forwarding All CallsCall Pickup and Directed Call Pickup Call ParkTo retrieve a parked call from another extension To pick up a call directly for someone else in your officeLeave Word Calling To cancel a Leave Word Calling messageMessage lamp goes on at the called telephone if so equipped To leave a message without ringing an extensionSend All Calls To cancel Send All CallsWhisper Both people on the other call hear a beepCall Timer and Timer Using Display FeaturesDirectory To search the directory for a nameInspect To use the Inspect featureTo place a call to the name shown on the display Ringing Tones Tones and Their MeaningFeedback Tones Rings MeaningCoverage Numerics IndexPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

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On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

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In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.