Avaya 2420 manual Contents

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Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2420 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 4

2420 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . 6

The Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Navigating in the Home Screen Pages . . . . . . . . . . . . . 8

Call Appearance and Call Identification Displays . . . . 8

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The Speed Dial Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Working in the Speed Dial Screen . . . . . . . . . . . . . . . . 16 Managing Your Speed Dial List . . . . . . . . . . . . . . . . . . . . 17

Quick Access to Speed Dial Entries . . . . . . . . . . . . . . 17 Insert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Entering Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Dialing Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 The Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

The Call Log Summary Screen . . . . . . . . . . . . . . . . . . 21 Working in the Call Log Summary Screen . . . . . . . . . 22 Call Log Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . 23 Working in the Call Log Detail Screen . . . . . . . . . . . . 24 Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Working in the Options Screen . . . . . . . . . . . . . . . . . . 28 Selecting Personalized Options . . . . . . . . . . . . . . . . . . . 29

Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 35

Using Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . 41

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Contents Digital Telephone User’s Guide Avaya Inc All Rights Reserved Hearing AID CompatibilityContents Page Overview Support for Call Center Users Support for Optional Devices Safety Information2420 Telephone Components Telephone ComponentsFollowing items correspond to the numbers in Figure See Telephone User ChecklistSample Home Screen Home ScreenPress Navigating in the Home Screen PagesCall Appearance and Call Identification Displays Navigating in the Home Screen PagesIcon Definition Status Icons for Feature-Specific ApplicationsStatus Icons Status IconsCall-Handling Features Answer a callMake a call Speed Dial screen is displayed Speed DialHold RedialTo end a Speakerphone call SpeakerphoneTo change from the speakerphone to the handset To change from the handset to the speakerphoneTransfer Transfer Completed message is displayedTo transfer the current call to another extension Getting Messages ConferenceMessage Sample Speed Dial Screen Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenEntering Characters Quick Access to Speed Dial EntriesInsert Mode Managing Your Speed Dial ListDialing Conventions Adding Speed Dial EntriesTo add speed dial entries to your personal directory To edit stored speed dial entries Editing Speed Dial EntriesEdit Name screen is displayed Edit screen is displayed with the Name field underscoredTo delete stored speed dial entries Deleting Speed Dial EntriesDelete screen is displayed Delete this entry? prompt is displayedCall Log Summary Screen Call Log ScreensWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenSample Call Log Detail Screen Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenSaving a Call Log Entry to Your Speed Dial List Using the Call LogViewing the Call Log Making Calls from the Call LogTo delete an entry from the Call Log Deleting a Call Log EntryEntry is saved to your Speed Dial List Entry is deleted from the Call LogSample Options Screen Options ScreenWorking in the Options Screen Working in the Options ScreenOptions screen is displayed Selecting Personalized OptionsRing Pattern Display ContrastNew contrast level is set Call Log SetupTo set the Visual Ring option Visual RingSelf Test Visual Ringing Alert screen is displayedDisplay Mode Call Center Mode Display Mode screen is displayedTo set the Display Mode option To erase all personalized settings Erase AllConfirm Erase screen is displayed To select a screen display language LanguageSelect Language screen is displayed Your language selection is savedCall Forwarding All Calls Using Selected Voice FeaturesTo cancel Call Forwarding Abbreviated Dialing/Automatic Dialing ADTo pick up a call directly for someone else in your office Call ParkCall Pickup and Directed Call Pickup To retrieve a parked call from another extensionTo leave a message without ringing an extension To cancel a Leave Word Calling messageLeave Word Calling Message lamp goes on at the called telephone if so equippedBoth people on the other call hear a beep To cancel Send All CallsSend All Calls WhisperTo search the directory for a name Using Display FeaturesCall Timer and Timer DirectoryTo use the Inspect feature InspectTo place a call to the name shown on the display Rings Meaning Tones and Their MeaningRinging Tones Feedback TonesCoverage Numerics IndexPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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