Avaya 2420 manual Overview

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Overview

The 2420 Digital Telephone is a multi-line digital telephone for use with an Avaya MultiVantage™ software 1.1 or later. It is designed to put convenient features and capabilities at your fingertips, including:

•an easy-to-readscreen—that allows you to view call appearance/feature button labels, the call log, speed dial lists, and call identifier information.

•a flexible call appearance/feature button display—that allows you to choose between an 8 or 12-button label format and eliminates the need for paper button labels. Up to 24 additional call appearance/feature buttons for your call processing system can be displayed on the optional EU24 Expansion Module (see “Support for Optional Devices” on page 3).

•a customizable interface—that allows you to create personal speed dial lists, to specify the call types you want to appear in the call log, to select the telephone ring pattern, and to choose the language displayed on your 2420 telephone.

Note: You can choose to view screen text in English, German, French, Spanish, Italian, Dutch, and Portuguese. If your Avaya call processing system is programmed for Japanese, the 2420 telephone language option is automatically set for you.

•a programmable speed dial list—that allows you to store up to 104 entries.

•a programmable call log—that supports up to 100 entries (including calling party name and number, when available, for incoming calls) and allows you to specify the call type (that is, answered or unanswered incoming calls, and outgoing calls) that is logged.

As soon as you install the 2420 telephone, you can take advantage of these powerful features because your telephone is instantly recognized by your call processing system. Depending on how it is administered at the call processing system, the 2420 telephone can also be moved to another office at your location and begin working without interruption. There’s no need to wait for reprogramming or technical support.

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Contents Digital Telephone User’s Guide Avaya Inc All Rights Reserved Hearing AID CompatibilityContents Page Overview Support for Call Center Users Support for Optional Devices Safety Information2420 Telephone Components Telephone ComponentsFollowing items correspond to the numbers in Figure See Telephone User ChecklistSample Home Screen Home ScreenCall Appearance and Call Identification Displays Navigating in the Home Screen PagesNavigating in the Home Screen Pages PressStatus Icons Status Icons for Feature-Specific ApplicationsStatus Icons Icon DefinitionMake a call Call-Handling FeaturesAnswer a call Hold Speed DialRedial Speed Dial screen is displayedTo change from the speakerphone to the handset SpeakerphoneTo change from the handset to the speakerphone To end a Speakerphone callTo transfer the current call to another extension TransferTransfer Completed message is displayed Message Getting MessagesConference Sample Speed Dial Screen Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenInsert Mode Quick Access to Speed Dial EntriesManaging Your Speed Dial List Entering CharactersTo add speed dial entries to your personal directory Dialing ConventionsAdding Speed Dial Entries Edit Name screen is displayed Editing Speed Dial EntriesEdit screen is displayed with the Name field underscored To edit stored speed dial entriesDelete screen is displayed Deleting Speed Dial EntriesDelete this entry? prompt is displayed To delete stored speed dial entriesCall Log Summary Screen Call Log ScreensWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenSample Call Log Detail Screen Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenViewing the Call Log Using the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListEntry is saved to your Speed Dial List Deleting a Call Log EntryEntry is deleted from the Call Log To delete an entry from the Call LogSample Options Screen Options ScreenWorking in the Options Screen Working in the Options ScreenRing Pattern Selecting Personalized OptionsDisplay Contrast Options screen is displayedNew contrast level is set Call Log SetupSelf Test Visual RingVisual Ringing Alert screen is displayed To set the Visual Ring optionTo set the Display Mode option Display Mode Call Center ModeDisplay Mode screen is displayed Confirm Erase screen is displayed To erase all personalized settingsErase All Select Language screen is displayed LanguageYour language selection is saved To select a screen display languageTo cancel Call Forwarding Using Selected Voice FeaturesAbbreviated Dialing/Automatic Dialing AD Call Forwarding All CallsCall Pickup and Directed Call Pickup Call ParkTo retrieve a parked call from another extension To pick up a call directly for someone else in your officeLeave Word Calling To cancel a Leave Word Calling messageMessage lamp goes on at the called telephone if so equipped To leave a message without ringing an extensionSend All Calls To cancel Send All CallsWhisper Both people on the other call hear a beepCall Timer and Timer Using Display FeaturesDirectory To search the directory for a nameTo place a call to the name shown on the display To use the Inspect featureInspect Ringing Tones Tones and Their MeaningFeedback Tones Rings MeaningCoverage Numerics IndexPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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