Avaya 2420 manual Using Selected Voice Features, Abbreviated Dialing/Automatic Dialing AD

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Using Selected Voice Features

The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes.

Abbreviated Dialing/Automatic Dialing (AD)

The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists—Personal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three lists, you can have only one System List and one Enhanced List.) You program numbers on a Personal List; numbers on Group Lists are programmable by the controller of the list; System Lists and Enhanced Lists are programmable only by the system manager.

You can also program a number on an AD button that is not stored on an AD list. This Automatic Dialing number can be up to 16 digits and characters.

Note: Calls that you make using the Abbreviated Dialing/Automatic Dialing feature are not stored in the Call Log—even if you have programmed the 2420 telephone to log outgoing calls.

To place a call using an AD list button or feature access code

1.

Press the

Pers List

or

Grp List

or

Sys List

buttons (if administered)

 

or Dial the appropriate AD List code for List 1, or List 2, or List 3.

 

Note: An

 

(Enhanced List) may also be available; see your

 

Enhcd List

 

system manager.

2.

When you hear dial tone, dial the desired list item (1, 2, 3 )....

Call Forwarding All Calls

The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.

To temporarily redirect all calls to an extension or outside number of your choice

1.Press the Call Fwd button (if administered) (while on-hook or off-hook) or Dial the Call Forward feature access code (while off-hook).

Note: If you have console permission, next, dial the extension number whose calls are to be forwarded; receive dial tone.

2.When you hear dial tone, dial the extension or number where calls will be sent.

3.When you hear confirmation tone, hang up.

To cancel Call Forwarding

Press the Call Fwd button again (while on-hook) or Dial the Call Forward cancel code (while off-hook).

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Contents Digital Telephone User’s Guide Avaya Inc All Rights Reserved Hearing AID CompatibilityContents Page Overview Support for Call Center Users Support for Optional Devices Safety Information2420 Telephone Components Telephone ComponentsFollowing items correspond to the numbers in Figure See Telephone User ChecklistSample Home Screen Home ScreenPress Navigating in the Home Screen PagesCall Appearance and Call Identification Displays Navigating in the Home Screen PagesIcon Definition Status Icons for Feature-Specific ApplicationsStatus Icons Status IconsCall-Handling Features Answer a callMake a call Speed Dial screen is displayed Speed DialHold RedialTo end a Speakerphone call SpeakerphoneTo change from the speakerphone to the handset To change from the handset to the speakerphoneTransfer Transfer Completed message is displayedTo transfer the current call to another extension Getting Messages ConferenceMessage Sample Speed Dial Screen Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenEntering Characters Quick Access to Speed Dial EntriesInsert Mode Managing Your Speed Dial ListDialing Conventions Adding Speed Dial EntriesTo add speed dial entries to your personal directory To edit stored speed dial entries Editing Speed Dial EntriesEdit Name screen is displayed Edit screen is displayed with the Name field underscoredTo delete stored speed dial entries Deleting Speed Dial EntriesDelete screen is displayed Delete this entry? prompt is displayedCall Log Summary Screen Call Log ScreensWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenSample Call Log Detail Screen Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenSaving a Call Log Entry to Your Speed Dial List Using the Call LogViewing the Call Log Making Calls from the Call LogTo delete an entry from the Call Log Deleting a Call Log EntryEntry is saved to your Speed Dial List Entry is deleted from the Call LogSample Options Screen Options ScreenWorking in the Options Screen Working in the Options ScreenOptions screen is displayed Selecting Personalized OptionsRing Pattern Display ContrastNew contrast level is set Call Log SetupTo set the Visual Ring option Visual RingSelf Test Visual Ringing Alert screen is displayedDisplay Mode Call Center Mode Display Mode screen is displayedTo set the Display Mode option To erase all personalized settings Erase AllConfirm Erase screen is displayed To select a screen display language LanguageSelect Language screen is displayed Your language selection is savedCall Forwarding All Calls Using Selected Voice FeaturesTo cancel Call Forwarding Abbreviated Dialing/Automatic Dialing ADTo pick up a call directly for someone else in your office Call ParkCall Pickup and Directed Call Pickup To retrieve a parked call from another extensionTo leave a message without ringing an extension To cancel a Leave Word Calling messageLeave Word Calling Message lamp goes on at the called telephone if so equippedBoth people on the other call hear a beep To cancel Send All CallsSend All Calls WhisperTo search the directory for a name Using Display FeaturesCall Timer and Timer DirectoryTo use the Inspect feature InspectTo place a call to the name shown on the display Rings Meaning Tones and Their MeaningRinging Tones Feedback TonesCoverage Numerics IndexPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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