Avaya 2420 manual Telephone User Checklist, See

Page 10

2420 Telephone User Checklist

The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you may want to perform.

To

See

 

 

Understand call appearance/

“The Home Screen” on page 7

feature button displays

 

 

 

Change call appearance/feature

“The Options Screen” on page 27

button layout by enabling Call

 

Center mode

 

 

 

Handle calls (that is, answer and

“Call-Handling Features” on page 10

make calls, hold calls, transfer

 

calls, redial numbers, set up

 

conference calls, etc.)

 

 

 

Understand your personal

“The Speed Dial Screen” on page 15

directory vs. the call processing

 

system Directory feature

 

 

 

Create and maintain a Speed

“Managing Your Speed Dial List” on

Dial List

page 17

 

 

Make Speed Dial calls

“Call-Handling Features” on page 10

 

 

Understand the Call Log

“The Call Log Screens” on page 21

Summary and Call Detail

 

screens

 

 

 

Change the default Call Log

“Call Log Setup” on page 30

settings

 

 

 

View or update information

“Using the Call Log” on page 25

saved in the Call Log

 

 

 

Make calls from the Call Log

“Using the Call Log” on page 25

 

 

Retrieve voice mail messages

“Getting Messages” on page 14

 

 

Check lamp and display

“Self Test” on page 31

component status

 

 

 

Change default language, ring

“Selecting Personalized Options” on

pattern, display contrast, display

page 29

mode, visual ring settings

 

 

 

Erase all personalized options

“Selecting Personalized Options” on

and restore default settings

page 29

 

 

6

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Contents Digital Telephone User’s Guide Hearing AID Compatibility Avaya Inc All Rights ReservedContents Page Overview Support for Call Center Users Safety Information Support for Optional DevicesTelephone Components 2420 Telephone ComponentsFollowing items correspond to the numbers in Figure Telephone User Checklist SeeHome Screen Sample Home ScreenNavigating in the Home Screen Pages Navigating in the Home Screen PagesCall Appearance and Call Identification Displays PressStatus Icons Status Icons for Feature-Specific ApplicationsStatus Icons Icon DefinitionAnswer a call Call-Handling FeaturesMake a call Redial Speed DialHold Speed Dial screen is displayedTo change from the handset to the speakerphone SpeakerphoneTo change from the speakerphone to the handset To end a Speakerphone callTransfer Completed message is displayed TransferTo transfer the current call to another extension Conference Getting MessagesMessage Speed Dial Screen Sample Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenManaging Your Speed Dial List Quick Access to Speed Dial EntriesInsert Mode Entering CharactersAdding Speed Dial Entries Dialing ConventionsTo add speed dial entries to your personal directory Edit screen is displayed with the Name field underscored Editing Speed Dial EntriesEdit Name screen is displayed To edit stored speed dial entriesDelete this entry? prompt is displayed Deleting Speed Dial EntriesDelete screen is displayed To delete stored speed dial entriesCall Log Screens Call Log Summary ScreenWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenCall Log Detail Screen Sample Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenMaking Calls from the Call Log Using the Call LogViewing the Call Log Saving a Call Log Entry to Your Speed Dial ListEntry is deleted from the Call Log Deleting a Call Log EntryEntry is saved to your Speed Dial List To delete an entry from the Call LogOptions Screen Sample Options ScreenWorking in the Options Screen Working in the Options ScreenDisplay Contrast Selecting Personalized OptionsRing Pattern Options screen is displayedCall Log Setup New contrast level is setVisual Ringing Alert screen is displayed Visual RingSelf Test To set the Visual Ring optionDisplay Mode screen is displayed Display Mode Call Center ModeTo set the Display Mode option Erase All To erase all personalized settingsConfirm Erase screen is displayed Your language selection is saved LanguageSelect Language screen is displayed To select a screen display languageAbbreviated Dialing/Automatic Dialing AD Using Selected Voice FeaturesTo cancel Call Forwarding Call Forwarding All CallsTo retrieve a parked call from another extension Call ParkCall Pickup and Directed Call Pickup To pick up a call directly for someone else in your officeMessage lamp goes on at the called telephone if so equipped To cancel a Leave Word Calling messageLeave Word Calling To leave a message without ringing an extensionWhisper To cancel Send All CallsSend All Calls Both people on the other call hear a beepDirectory Using Display FeaturesCall Timer and Timer To search the directory for a nameInspect To use the Inspect featureTo place a call to the name shown on the display Feedback Tones Tones and Their MeaningRinging Tones Rings MeaningCoverage Index NumericsPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.