Avaya 2420 manual Display Mode Call Center Mode, Display Mode screen is displayed

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Display Mode (Call Center Mode)

When the 2420 telephone is first installed, it is set to display 8 call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows users (particularly those working in Call Centers) to choose an alternate display of 12 call appearance/feature buttons on each of the first two screen pages.

To set the Display Mode option

1.From the Home screen, press the Option softkey.

The Options screen is displayed.

2.Press the Display Mode feature button.

The Display Mode screen is displayed.

3.Press the Yes/No softkey (or press the button to the right of the setting) to indicate whether you want Call Center mode enabled.

4.Do one of the following:

•If you want to save the setting you just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

•If you want to return to the Options screen without changing the setting, press the Cancel softkey.

•If you want to return to Page 1 of the Home screen without changing

the setting, press .

Note: When Call Center mode is enabled, call appearance/feature buttons 1 through 4 appear on the left side of the display. Call appearance/ feature buttons 5 through 8 are displayed down the right side. On the first screen page, labels for call appearance/feature buttons17 through 20 are displayed (with shortened labels) along the bottom of the screen.

In Call Center mode, the labels for call appearance/feature buttons 21 through 24 are displayed along the bottom of the second screen page. These button labels are repeated in order on the third screen page with the softkey labels displayed at the bottom of the screen.

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Contents Digital Telephone User’s Guide Hearing AID Compatibility Avaya Inc All Rights ReservedContents Page Overview Support for Call Center Users Safety Information Support for Optional DevicesTelephone Components 2420 Telephone ComponentsFollowing items correspond to the numbers in Figure Telephone User Checklist SeeHome Screen Sample Home ScreenNavigating in the Home Screen Pages Call Appearance and Call Identification DisplaysNavigating in the Home Screen Pages PressStatus Icons for Feature-Specific Applications Status IconsStatus Icons Icon DefinitionCall-Handling Features Answer a callMake a call Speed Dial HoldRedial Speed Dial screen is displayedSpeakerphone To change from the speakerphone to the handsetTo change from the handset to the speakerphone To end a Speakerphone callTransfer Transfer Completed message is displayedTo transfer the current call to another extension Getting Messages ConferenceMessage Speed Dial Screen Sample Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenQuick Access to Speed Dial Entries Insert ModeManaging Your Speed Dial List Entering CharactersDialing Conventions Adding Speed Dial EntriesTo add speed dial entries to your personal directory Editing Speed Dial Entries Edit Name screen is displayedEdit screen is displayed with the Name field underscored To edit stored speed dial entriesDeleting Speed Dial Entries Delete screen is displayedDelete this entry? prompt is displayed To delete stored speed dial entriesCall Log Screens Call Log Summary ScreenWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenCall Log Detail Screen Sample Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenUsing the Call Log Viewing the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListDeleting a Call Log Entry Entry is saved to your Speed Dial ListEntry is deleted from the Call Log To delete an entry from the Call LogOptions Screen Sample Options ScreenWorking in the Options Screen Working in the Options ScreenSelecting Personalized Options Ring PatternDisplay Contrast Options screen is displayedCall Log Setup New contrast level is setVisual Ring Self TestVisual Ringing Alert screen is displayed To set the Visual Ring optionDisplay Mode Call Center Mode Display Mode screen is displayedTo set the Display Mode option To erase all personalized settings Erase AllConfirm Erase screen is displayed Language Select Language screen is displayedYour language selection is saved To select a screen display languageUsing Selected Voice Features To cancel Call ForwardingAbbreviated Dialing/Automatic Dialing AD Call Forwarding All CallsCall Park Call Pickup and Directed Call PickupTo retrieve a parked call from another extension To pick up a call directly for someone else in your officeTo cancel a Leave Word Calling message Leave Word CallingMessage lamp goes on at the called telephone if so equipped To leave a message without ringing an extensionTo cancel Send All Calls Send All CallsWhisper Both people on the other call hear a beepUsing Display Features Call Timer and TimerDirectory To search the directory for a nameTo use the Inspect feature InspectTo place a call to the name shown on the display Tones and Their Meaning Ringing TonesFeedback Tones Rings MeaningCoverage Index NumericsPage
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2420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.
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