Problems and Solutions Guide

IMPORTANT! If you experience a problem with your mini-bike, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations, toll-free at 1-800-348-0751between 8 AM and 6 PM (EST) Monday through Friday. Or, contact your local Power Wheels® authorized service center. For the location nearest you, please refer to the Authorized Service Center list beginning on page 23.

Problem	Possible Cause	Solution
Mini-bike does not run	Undercharged battery	Charge the battery. A new battery should have been
		charged for at least 18 hours before using the mini-bike for
		the first time. After first-time use, recharge the battery for at
		least 14 hours after each use. Never charge the battery
		longer than 30 hours.

		Check all connections. Make sure the charger connector is
		plugged into the battery, and that the charger is plugged
		into the wall.

		Make sure power flow to the wall outlet is “ON”.

	Charger is not working	There is no sure way to tell if your charger is working unless
		you have a volt meter. If you suspect there is a problem with
		your charger, contact your local Power Wheels® authorized
		service center. They can test your charger for you.

	Tripped thermal fuse	Each Power Wheels® 12 volt battery has a built-in thermal
		fuse. A thermal fuse may “trip” and shut down operation of
		the mini-bike if the mini-bike is overloaded or the driving
		conditions too severe. The fuse will automatically reset itself
		after approximately 25 seconds, allowing the mini-bike to
		resume normal operation. To avoid repeated automatic
		shutdowns, do not overload the mini-bike by exceeding the
		150 lb. maximum weight capacity or by towing anything
		behind the mini-bike. Do not drive up hills or run into fixed
		objects, which can cause the wheels to stop spinning while
		power is still being supplied to the motor. If a thermal fuse
		continually trips, contact your local Power Wheels®
		authorized service center.

	Loose wire or loose connectors	Check all wires and connectors. Make sure the motor
		harness connector is plugged into the battery, and that
		there are no loose wires around the motor.

	Dead battery	If your battery is old or if you have not followed Battery
		Care instructions, your battery may be dead. If you are
		unsure whether or not the battery is dead, you can have
		it tested at your local Power Wheels® authorized
		service center.

	Electrical switch damage	The electrical switches can become corroded due to
		exposure to water or moisture, or can jam due to loose dirt,
		sand or gravel. Contact your local Power Wheels®
		authorized service center for diagnosis and repair.

	Motor damage	Contact your local Power Wheels® authorized service center
		for diagnosis and repair.

	Brake is not properly adjusted	If there is a gap between the brake handle and the brake
		base, the mini-bike will not run. You need to adjust the brake
		so that it is tight, and there is no gap. Please refer to section
		F, Adjusting the Brakes, page 11.

	There is a fault in the electronics	Remove the battery compartment cover. Remove the
	that must be reset	motor harness from the battery. Then, replace the motor
		harness back into the battery. Replace the battery
		compartment cover.

Problems and Solutions Guide

Problem

Possible Cause

Solution

F, Adjusting the Brakes, page 11.