Problems and Solutions Guide
Problem | Possible Cause | Solution | |
Undercharged battery | Charge the battery. A new battery should have been | ||
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| charged for at least 18 hours before using the | |
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| the first time. After | |
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| least 14 hours after each use. Never charge the battery | |
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| longer than 30 hours. | |
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| Check all connections. Make sure the charger connector is | |
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| plugged into the battery, and that the charger is plugged | |
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| into the wall. | |
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| Make sure power flow to the wall outlet is “ON”. | |
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| Battery needs charging | Be sure to charge the battery after each use. |
Battery is old and will not accept full charge
Even with proper care, a rechargeable battery does not last forever. Average battery life is 1 to 3 years depending on the
| Make sure you do not overload the | |||
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| more than 1 rider at one time, by exceeding the 150 lb. | ||
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| maximum weight capacity, or by towing objects behind | ||
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| the | ||
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| Driving conditions are too stressful | Use only on generally level ground. | ||
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Sometimes the | Loose wire or connector | Check all wires around the motors and all connectors to | ||
run, but other times it does |
| make sure they are tight. | ||
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| Motor or electrical switch damage | Contact your local Power Wheels® authorized service | ||
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| center for diagnosis and repair. | ||
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| Brake is not properly adjusted | If there is a gap between the brake handle and the brake | ||
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| base, the | ||
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| so that it is tight, and there is no gap. Please refer to section | ||
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| F, Adjusting the Brakes, page 11. | ||
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When the throttle button is | Loose wire or connector | Check all wires around the motor and all connectors | ||
pressed, the |
| to make sure they are tight. | ||
without a push |
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“Dead Spot” on motor | Contact your local Power Wheels® authorized service | |||
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| center for diagnosis and repair. |
Charger gets warm during use | It is normal for some chargers to get |
| warm during use and is not reason |
| for concern. |
No action required.
If your charger does not get warm during use, it does not mean that it is not working properly.
Battery makes a sizzling or gurgling noise when charging
It is normal for some batteries to | No action required. |
make noise and swell slightly while |
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charging and is not reason for | If your battery does not make noise or swell slightly |
concern. | during charging, it does not mean that it is |
| not accepting the charge. |
If, after reviewing the Problems and Solutions Guide, the
Hint: For faster service when calling Consumer Relations, completely charge the battery before calling and have the following available by the phone:
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