troubleshooting
First try the solutions suggested here and possibly avoid the cost of a service call...
For additional recommendations, refer to your Installation Instructions.
Washer and Components
Washer displaying code messages
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“LF” (Washer is taking too long to fill) Check the following:
Are the hot and cold faucets turned on?
Are the water inlet hoses kinked or clogged? Are the water inlet valve screens clear? Press POWER/CANCEL to clear display.
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“Ld” (Washer is taking too long to drain water from the wash tub)
Check the following:
Is the drain hose kinked or clogged?
Is the drain hose installed properly? See “Connect the Drain Hose” in the Installation Instructions, Press POWER/CANCEL to clear display.
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“uL” (Unbalanced Load)
If the load is unbalanced, the washer will display this code while running an imbalanced load correction routine at the end of the wash cycle and before the final spin. If the code remains and the wash cycle dial is flashing after the recovery routine has stopped, open lid and redistribute the load. Close lid and press START/PAUSE.
NOTE: For best performance, load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket.
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“oL” (Over Load)
Is the washer overloaded? The washer has attempted to fill and begin the wash cycle. If the washer is overloaded, it will drain any water and detergent that was added during the fill. To correct the overload, remove several items and add detergent. Close lid and press START/PAUSE.
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“Sd” (Suds Detected)
Did you use regular detergent?
Regular or
Use only HE detergent.
Did you add too much detergent?
Always measure detergent carefully. Follow detergent manufacturer’s directions. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
If excessive suds are detected, the washer will display this code while running a suds reduction correction routine at the end of the wash cycle. The suds reduction routine removes extra suds and assures proper rinsing of your garments. If the code remains and the wash cycle dial is flashing after the recovery routine has stopped,
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“lid” (Lid Opened)
Is the lid open? Close the lid to clear the display. If the lid remains open for more than 10 minutes, water in the wash tub will drain.
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“HC” (Cold and Hot hoses switched)
This code will appear at the end of the wash cycle to indicate that the cold and hot water inlet hoses are switched. See “Connect the Inlet Hoses”, in the Installation Instructions.
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“dL” (Door/Lid cannot lock)
Indicates lid is not locked. Check for items caught in the lid keeping it from closing. Press POWER/CANCEL once to clear the code.
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“dU” (Door/Lid cannot unlock)
Is there excessive weight on the lid, such as a basket of laundry? Excessive weight will keep the lid from unlocking. Press POWER/CANCEL once to clear the code.
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“F##” code
Press POWER/CANCEL once to clear code. Press START/PAUSE to continue cycle. If code appears again, call for service.
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“Fd” (Factory Default)
This code will appear when your washer sets back to factory default.
To return all options and modifiers to Factory Default, press POWER/CANCEL, select Drain & Spin cycle, and then press Extra Rinse, Fabric Softener, Extra Rinse, Fabric Softener within 5 seconds. When done correctly, the
Noisy, vibrating, off-balance
■■Is the washer level? Does the washer rock when pushed against the corners?
The washer must be level. The front and rear feet must be in firm contact with the floor. Check that the locknuts are tightened. See “Level the Washer” in the Installation Instructions.
■■Is the floor flexing, sagging, or not level?
Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3⁄4" (19 mm) piece of plywood under the washer will reduce the sounds. See “Location Requirements” in the Installation Instructions.
■■Is the load balanced?
Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes. See “Starting Your Washer” section.
■■Do you hear clicking or other noises when the cycle changes from washing to draining or spinning?
When the drive system shifts or the washer basket settles between cycles, you may hear noises that are different from your previous washer. These are normal washer noises.
■■Is the washer gurgling or humming?
When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
■■Are you washing a small load?
You will hear more splashing sounds when washing small loads. This is normal.
■■The washer basket moves while washing. This is normal.
■■Can you hear water spraying? This is part of the wash action.
■■Are you washing items with metal snaps, buckles, or zippers? You may hear metal items touching the basket. This is normal.
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