Amana W10410362A warranty Troubleshooting, Error Code Appears in Display, Vibration or Off-Balance

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Error Code Appears in Display

Once any possible issues are corrected, press START/PAUSE once to clear the code.

Then press START/PAUSE again to restart washer. If code appears again, call for service.

Sd (Excess suds)	Excessive suds in washer. Washer is	Allow the machine to continue. Use only HE detergent.
appears in display	running a suds reduction routine.	Always measure detergent, and base detergent quantity on
		load size. Follow detergent manufacturer’s instructions. If the
		dial is flashing, reselect your desired cycle using a cold wash
		temperature, and press START/PAUSE. Do not add detergent.
F8E1 (long fill - no	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
water supply error)
		Both hoses must be attached and have water flowing to the
appears in display
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
		Press START/PAUSE once to clear the code. Then press
		START/PAUSE again to restart washer. If code appears again,
		call for service.
F9E1 (drain pump	Check plumbing for correct	Check drain hose for proper installation.
system error) appears	drain hose installation. Drain hose
		Make sure the drain hose is not kinked, pinched, or blocked.
in display	extends into standpipe farther than
	4.5" (114 mm).	Remove any clogs from drain hose.
		Use drain hose form and securely attach to drainpipe or tub.
		Lower drain hose if the end is higher than 96" (2.4 m) above
		the floor.
F--E-- code (Washer	System error code.	Press POWER to cancel cycle and clear the code. Then press
problem)		POWER and select Drain & Spin if there is excessive
		water in the washer. If the code appears again, call for service.
Vibration or Off-Balance

Vibration, rocking, or “walking”

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and washer
floor and locked.	must be level to operate properly. Jam nuts must be tight
	against the bottom of the cabinet.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level Washer” in Installation Instructions.
Load could be unbalanced	Avoid tightly packing the load. Avoid washing single items.
or too large.	Balance a single item such as a rug or jacket with a few extra
	items.
	Use Heavy Duty cycle for oversized, non-absorbent items such
	as comforters or poly-filled jackets. Other items are not
	appropriate for Heavy Duty cycle. See “Cycle Guide”.
	Item or load not suitable for selected cycle. See “Cycle Guide”
	and “Using Your Washer” in this Use and Care Guide.
The transport bolts are still in the	See “Installation Instructions.”
back of the washer.

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