Amana W10410362A warranty Noises, Water Leaks, Washer not performing as expected

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.amana.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Noises

Clicking or metallic	Door locking or unlocking.	The door will lock unlock and lock again. You will hear three
noises		clicks after pushing START/PAUSE. This is normal.
	Objects caught in washer	Empty pockets before washing. Loose items such as coins
	drain system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.
Gurgling or humming	Washer may be	It is normal to hear the pump making a humming sound with
	draining water.	periodic gurgling or surging as final amounts of water are removed
		during the spin/drain cycles.
Water Leaks
Check the following for	Fill hoses not attached tightly.	Tighten fill-hose connection.
proper installation:
	Fill hose washers.	Make sure all four fill hose flat washers are properly seated.
	Drain hose connection.	Check that the drain hose is properly secured to drainpipe or
		laundry tub.
	Check household plumbing for leaks	Water can backup out of a clogged sink or drainpipe. Check all
	or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water
		pipes, and faucets.)
Water or suds leaking	Not using HE detergent or using too	Only use HE detergent. Suds from regular detergents can
from door or rear of	much HE detergent.	cause leaking from the door or rear of cabinet. Always measure
cabinet		detergent and follow manufacturer’s directions based on your
		load requirements.
	Door opened during “Add Garment.”	Water can drip off the inside of the door when the door is
		opened after the start of a cycle.
	Residue on door glass.	Periodically clean the underside of the glass window to avoid
		potential leaks.
Washer not performing as expected
Load not completely	Water level not visible on door or	This is normal for an HE front load washer. The washer senses load
covered in water	does not cover clothes.	sizes and adds the correct amount of water for optimal cleaning.
Washer won’t run	Check for proper water supply.	Both hoses must be attached and have water flowing to
or fill, washer stops		inlet valve.
working
		Both hot and cold water faucets must be turned on.
		Check that inlet valve screens have not become clogged.
		Check for any kinks in inlet hoses, which can restrict water flow.

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