LG Electronics WD-10587BD owner manual Roubleshooting guide

T roubleshooting guide

❋This washing machine is equipped with automatic safety functions which detect and diagnose faults at an early stage and react appropriately.

When the machine does not function properly or does not function at all, check the following points before you contact your service provider.

Symptom	Possible Cause	Solution
Rattling and	• Foreign objects such as coins or	Stop washer and check drum
clanking noise	safety pins maybe in drum or	and drain filter.
	pump.	If noise continues after washer
		is restarted, call your authorised
		service centre.
Thumping sound	• Heavy wash loads may produce	If sound continues, washer is
	a thumping sound. This is usually	probably out of balance. Stop and
	normal.	redistribute wash load.
Vibrating noise	• Have all the transit bolts and	Refer to Installation guide
	packing been removed?	for removing transit bolts.
	• Wash load may be unevenly	Stop washer and rearrange wash load.
	distributed in the drum.
	• Are all the feet resting firmly on	Adjust the leveling feet. Make sure all
	the ground?	four feet are in firm contact with the
		floor, while the washer is in the spin
		cycle with load.
Water leaks.	• Fill hoses or drain hose are loose	Check and tighten hose connections.
	at tap or washer.
	• House drain pipes are clogged.	Unclog drain pipe. Contact plumber
		if necessary.
Oversudsing		Too much detergent or unsuitable
		detergent may cause excessive
		foaming which may result in water
		leaks.
Water does not enter	• Water supply is not adequate in	Check another tap in the house.
washer or it enters	area.
slowly	• Water supply tap is not	Fully open tap.
	completely open.
	• Water inlet hose(s) are kinked.	Straighten hose.
	• The filter of the inlet hose(s)	Check the filter of the inlet hose.
	clogged.
Water in the washer	• Drain hose is kinked or clogged.	Clean and straighten the drain hose.
does not drain or	• The drain filter is clogged.	Clean the drain filter
drains slowly.

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