TROUBLESHOOTING
First try the solutions suggested hera and possibly avoid the cost of a service call...
Noisy
Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
Did you completely remove the yellow shipping strap with cotter pins? See the Installation Instructions.
•Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash? These are normal washer noises.
Leaking
•Check the following: Are the fill hoses tight?
Are the fill hose washers properly seated?
Is the drain hose clamp properly installed? See the Installation instructions.
Is the sink or drain clogged? Sink and standpipe must be able to handle 17 gaL (64 L) of water per minute.
Is water deflecting off the tub ring or the load? Center the
Washer stops, won't fill, rinse or agitate
•Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?
•Does the water level seem too low, or does the washer appear to not fill completely? The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely.
•Has a fuse blown or is the circuit breaker open? If problem continues, call an electrician.
•Are you using an extension cord? Do not use an extension cord.
•Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation and soak.
tub before starting the washer. The wash load should be
balanced and not overloaded. The fill or spray rinses can deflect off the load. The washer must be level The front feet
should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation instructions.
•Is the washer overloaded? Wash smaller loads.
•Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.
•Check household plumbing for leaks.
Basket crooked
•Was the washer basket pulled forward during loading? Push the basket to the center before starting wash.
•Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the installation instructions.
•The washer basket moves while washing. This is normal.
Agitator operation
•The top of the agitator is loose, or moves in only one direction. This is normal.
Dispensers clogged or bleach leaking
Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Carefully pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.
Did you pat powdered or liquid
powdered or liquid
Washer won't drain or spin
•Is the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor? See the Installation Instructions for proper installation of drain hose.
•Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.
•Is there excessive sudsing? Always measure detergent. Follow manufactureCs directions. If you have very soft water, you might need to use less detergent.
Washer continues to fill or drain, cycle seems stuck
•Is the top of drain hose lower than the water level in washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation Instructions.
•Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hose should be loose yet fit securely. DO not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.
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