TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
| Fabric Damage (cont.) | Liquid chlorine bleach may have been | Do not pour liquid chlorine bleach directly onto load. Wipe up |
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| added incorrectly. | bleach spills. | ||||
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| Undiluted bleach will damage fabrics. Do not use more than | ||||
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| recommended by manufacturer. | ||||
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| Do not place load items on top of bleach dispenser when |
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| loading and unloading washer. | ||||
| Incorrect dispenser | Clogged dispensers or laundry | Do not overfill dispenser. Overfilling causes immediate dispensing. | ||||
| operation | products dispensing too soon. |
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| Always select Fabric Softener option to assure proper dispensing. |
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| Load dispensers before starting a cycle. |
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| It is normal for small amounts of water to be remain in dispenser | ||||
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| at the end of the cycle. | ||||
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| Homes with low water pressure may result in residual powder |
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| in the dispenser. To avoid, select a warmer wash temperature if | ||||
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| possible, depending on your load. | ||||
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| Liquid chlorine bleach not used in | Use only liquid chlorine bleach in the bleach dispenser. |
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| dispenser. |
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| Using | Packet not dissolving. | Make sure | ||||
| laundry packet |
| basket before adding clothes. Follow the manufacturer’s | ||||
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| recommendations. | ||||
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| Error Code Appears in Display |
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| oL (overloaded) | Load too large. | If an overload is detected, the washer will drain any water and |
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| appears in display |
| detergent in the washer. Remove several items and add HE | ||||
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| detergent. Close lid and press START/PAUSE. | ||||
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| uL (unbalanced load) | Load not balanced. The washer is | Allow the washer to continue. If the dial is flashing and the | ||||
| appears in display | running a | washer has stopped, redistribute the load, close the lid, and | ||||
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| routine. | press START/PAUSE. | ||||
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| LF (too long to fill) | Washer taking too long to fill. | Check plumbing for correct drain hose installation. Use drain | ||||
| appears in display | Drain extends more than | hose form and attach securely to drainpipe or tub. Do not tape | ||||
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| 4.5" (114 mm) into standpipe. | over drain opening. See Installation Instructions. | ||||
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| Ld (too long to drain | Washer taking too long to drain | Check plumbing for correct drain hose installation. Use drain | ||||
| water ) appears in | water. Drain extends more than | hose form and attach securely to drainpipe or tub. Do not tape | ||||
| display | 4.5" (114 mm) into standpipe. | over drain opening. | ||||
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| Lower drain hose if the end is higher than 96" (2.4 m) above | ||||
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| the floor. Remove any clogs from drain hose. See Installation | ||||
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| Instructions. | ||||
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| HC (hot and cold | Hot and cold inlet hoses have been | This code will appear at the end of the wash cycle to indicate | ||||
| hoses reversed) | installed incorrectly. | that cold water hose is connected to the hot water inlet and hot | ||||
| appears in display |
| water hose is connected to the cold water inlet. | ||||
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| Sd (Excess suds) | Excessive suds in washer. Washer is | Allow the washer to continue. Use only HE detergent. | ||||
| appears in display | running a suds reduction routine. | Always measure detergent, and base detergent quantity on | ||||
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| load size. Follow detergent manufacturer’s instructions. If the | ||||
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| dial is flashing, reselect your desired cycle using a cold wash | ||||
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| temperature, and press START/PAUSE. Do not add detergent. | ||||
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| dL (Lid cannot lock) | An item in the load may be keeping | Check for items directly under the lid. | ||||
| appears in display | the lid from locking. |
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| lid (Lid opened) | Washer lid left open. | Close the lid to clear the display. If the lid is left open for more | ||||
| appears in display |
| than 10 minutes, the cycle will reset and water in the washer | ||||
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| will drain. | ||||
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| dU (Lid cannot unlock) | Objects on washer lid prevent it from | Remove objects, such as a basket of laundry, from the top of | ||||
| appears in display | unlocking. | the washer. | ||||
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| F## code | System error code. | Press START/PAUSE once to clear the code. Then press | ||||
| error code) appears |
| START/PAUSE again to restart washer. If code appears again, | ||||
| in display |
| call for service. | ||||
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| 17 | ||||
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