Washer Troubleshooting

First try the solutions suggested here and possibly avoid the cost of a service call...

Washer and Components

Washer Operation

Noisy

■Is the load balanced and the washer/dryer level? The wash load should be balanced and not overloaded. The washer/ dryer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

■Did you completely remove the yellow shipping strap with cotter pins? See the Installation Instructions.

■Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during the wash cycle? These are normal washer noises.

Leaking

■Check the following: Are the fill hoses tight?

Are the fill hose washers properly seated?

Is the drain hose clamp properly installed? See the Installation Instructions.

■Is the sink or drain clogged? Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute.

■Is water deflecting off the tub ring or the load? Center the tub before starting the washer. The wash load should be balanced and not overloaded. The fill or spray rinses can deflect off the load. The washer/dryer must be level. Ensure that the leveling legs are properly installed. See the Installation Instructions.

■Check household plumbing for leaks.

Basket crooked

■Was the washer basket pulled forward during loading? Push the basket to the center before starting wash.

■Is the load balanced and the washer/dryer level? The wash load should be balanced and not overloaded. The washer/ dryer must be level. Ensure that the leveling legs are properly installed. See the Installation Instructions.

■The washer basket moves while washing. This is normal.

Agitator operation

■The top of the agitator is loose, or moves in only one direction. This is normal.

Dispenser clogged (on some models)

■Did you follow the manufacturer’s directions when adding fabric softener to the dispenser (on some models)? Measure fabric softener and carefully pour into the dispenser. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.

Washer stops, won’t fill, rinse or agitate

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet?

Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.

Are the water inlet valve screens clogged?

Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?

■Does the water level seem too low, or does the washer appear to not fill completely? The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely.

■Is there power at the plug? Check your electrical source or call an electrician.

■Has a fuse blown or is the circuit breaker open? If problem continues, call an electrician.

■Are you using an extension cord? Do not use an extension cord.

■Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of agitation and soak.

■Is the washer overloaded? Wash smaller loads.

■Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

Washer won’t drain or spin

■Is the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor? See the Installation Instructions for proper installation of drain hose.

■Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

■Is there excessive sudsing? Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you may need to use less detergent.

■Is your voltage low? Check your electrical source or call an electrician. Do not use an extension cord.

Washer continues to fill or drain, cycle seems stuck

■Is the top of drain hose lower than the water level in washer? The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.

■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.