Avaya 2402 Mute, Hold, To switch off your handset microphone, To put an existing call on hold

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Basic Call Handling Features

Mute

With a call in progress, you can stop the other party from hearing you.

To switch off your handset microphone:

1.Press MUTE. The lamp beside Mute is lit.

2.To switch off, press MUTE again. The lamp beside Mute is unlit.

Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1.Press HOLD. The symbol changes to ; showing that the line is on hold.

2.To answer the second call, press the Call Appearance button with against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, press the Call Appearance button with against it.

Notes

After hold timeout (defined by your system administrator), you are reminded that you have a call on hold The phone will give a short ring and symbol is displayed for a short period.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing the second call’s (). If AutoHold is off, then pressing the second call’s () will drop the first call.

To transfer a held call, see Transfer.

2402 and 5402 User Guide

Page 9

IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Contents IP Office Documentation information Avaya Support Table of Contents Page About this Guide TelephoneOverview Drop Call Handling Buttons HoldIncoming Call Call Appearance KeysConnected On HoldLogging Off Logging OnNo User Display Answering a Call Basic Call Handling FeaturesMaking a Call Redial Clearing a CallSpeaker ConferenceMute To switch off your handset microphoneHold To put an existing call on holdMessages TransferTo transfer the current call to another extension System Features Introduction System FeaturesCall Forwarding Following options are available for call forwardingDo Not Disturb Diverting CallsTo use Follow-Me-Here from another extension To use Follow-Me-To from your home extensionParking Calls Ring BackTo park a call to be picked up by any extension To Park a call to your local extensionPrivate Call VoicemailFollowing options are available for voicemail Default Short Codes Page Call IndexAL7 1LZ Compact Business Center
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5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.