Avaya 5402, 2402 manual Transfer, Messages, To transfer the current call to another extension

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2402 and 5402 User Guide

Transfer

The Transfer feature allows you to transfer a call from your phone to another extension or outside number. Two call appearance keys are required for the Transfer feature.

To transfer the current call to another extension:

1.With a call in progress, press TRANSFER.

2.When you hear dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

•To transfer the call without announcing it, press TRANSFER again. The transfer is complete.

or

•To announce the call before transferring it, wait for the called party to answer. If the called party is willing to accept the call, press TRANSFER again to complete the transfer.

or

•If the called party does not wish to accept the call, press DROP. To return to the held call, press the Call Appearance button with against it.

or

•If the line is busy or if there is no answer, press DROP. To return to the held call, press the Call Appearance button with against it.

Messages

MESSAGES is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the type of voicemail system. For further details, refer to the Mailbox User Guides provided for the different voicemail systems supported by IP Office.

The message lamp at the top of the phone stays lit when there are new messages in your mailbox or in any other mailbox for which you have been configured to receive "Message Waiting Indication".

Note

•The lamp also flashes when the phone rings, irrespective of whether you have new messages waiting to be read.

2402 and 5402 User Guide

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IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Contents IP Office Documentation information Avaya Support Table of Contents Page Overview TelephoneAbout this Guide Call Handling Buttons Hold DropConnected Call Appearance KeysIncoming Call On HoldLogging On Logging OffNo User Display Making a Call Basic Call Handling FeaturesAnswering a Call Speaker Clearing a CallRedial ConferenceHold To switch off your handset microphoneMute To put an existing call on holdTo transfer the current call to another extension TransferMessages Call Forwarding System FeaturesSystem Features Introduction Following options are available for call forwardingTo use Follow-Me-Here from another extension Diverting CallsDo Not Disturb To use Follow-Me-To from your home extensionTo park a call to be picked up by any extension Ring BackParking Calls To Park a call to your local extensionFollowing options are available for voicemail VoicemailPrivate Call Default Short Codes Page Index CallAL7 1LZ Compact Business Center
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5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.
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