Avaya 2402, 5402 manual Ring Back, Parking Calls, To park a call to be picked up by any extension

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System Features

Ring Back

If your system administrator has allocated you the Ring Back When Free feature under a dial pad digit and you call an extension that does not answer or is busy, you can:

1.Press RBak to set a callback on that extension. When the extension you called becomes free, your phone will ring (a burst of three rings).

2.Lift the handset and the extension is called automatically.

Parking Calls

You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension.

The system only allows calls to be parked for a short while before reconnecting them to the user who parked the call; the default setting is 5 minutes. Once the set time is reached, the parked call will ring back if your extension is idle.

Note

•To park a call using the short codes, the call must first be put on Hold.

To park a call to be picked up by any extension:

•Dial *37*N# - Where N is the slot id.

Inform your colleagues of the parked call and the slot id you have assigned.

•To Un-park a call from another extension:

•Dial *38*N# - Where N is the assigned slot id.

To Park a call to your local extension:

•Dial *37#

To Un-park a call:

•Dial *38*N# - Where N is the slot id.

When you park a call to your local extension, it is automatically given a slot id number based on your extension number followed by 0. If you park another call, it is given your extension number followed by 1 and so on up to 9. For example: if your extension is 201, the first parked call will be given the slot id 2010.

Note

•Feature keys can be setup to park and un-park calls. If required, contact your administrator.

2402 and 5402 User Guide

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IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Contents IP Office Documentation information Avaya Support Table of Contents Page Overview TelephoneAbout this Guide Drop Call Handling Buttons HoldIncoming Call Call Appearance KeysConnected On HoldLogging Off Logging OnNo User Display Making a Call Basic Call Handling FeaturesAnswering a Call Redial Clearing a CallSpeaker ConferenceMute To switch off your handset microphoneHold To put an existing call on holdTo transfer the current call to another extension TransferMessages System Features Introduction System FeaturesCall Forwarding Following options are available for call forwardingDo Not Disturb Diverting CallsTo use Follow-Me-Here from another extension To use Follow-Me-To from your home extensionParking Calls Ring BackTo park a call to be picked up by any extension To Park a call to your local extensionFollowing options are available for voicemail VoicemailPrivate Call Default Short Codes Page Call IndexAL7 1LZ Compact Business Center
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5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.
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