Avaya 2402, 5402 manual Call Appearance Keys, Incoming Call, Connected, On Hold

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The Telephone

Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer to the IP Office Key and Lamp Operation manual.

Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch between calls, transfer or conference. If you are set to receive a call waiting indication, the waiting call is shown against the next call appearance key.

CAUTION

•Although your system administrator can replace the Call Appearance Keys with other functions, this would severely restrict the use of features such as conference and transfer. It is for these reasons, that it is strongly recommended that all Call Appearance keys remain at their default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on HOLD) of each call.

Incoming Call:

A symbol next to a call appearance key indicates an incoming call. To answer the call and put any other current call on hold, press /.

Connected:

A symbol next to a call appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown.

On HOLD:

A symbol next to a call appearance key indicates a call on hold. To take the call off hold and put any

other current call on hold, press the adjacent .

System Features

System Features can be set against dial pad digits by your system administrator and are accessed by pressing Feature.

For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the CAUTION above.

Refer to Overview of the Feature Key for details of System Features that can only be allocated to you by your system administrator and to System Features Introduction for details of System Features that you can always access yourself by dialling short codes. For example; to listen to your voicemail messages, dial *17.

2402 and 5402 User Guide

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IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Contents IP Office Documentation information Avaya Support Table of Contents Page About this Guide TelephoneOverview Drop Call Handling Buttons HoldOn Hold Call Appearance KeysIncoming Call ConnectedLogging Off Logging OnNo User Display Answering a Call Basic Call Handling FeaturesMaking a Call Conference Clearing a CallRedial SpeakerTo put an existing call on hold To switch off your handset microphoneMute HoldMessages TransferTo transfer the current call to another extension Following options are available for call forwarding System FeaturesSystem Features Introduction Call ForwardingTo use Follow-Me-To from your home extension Diverting CallsDo Not Disturb To use Follow-Me-Here from another extensionTo Park a call to your local extension Ring BackParking Calls To park a call to be picked up by any extensionPrivate Call VoicemailFollowing options are available for voicemail Default Short Codes Page Call IndexAL7 1LZ Compact Business Center
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5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.
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