Avaya 5402, 2402 Diverting Calls, Do Not Disturb, To use Follow-Me-Here from another extension

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2402 and 5402 User Guide

Diverting Calls

You can divert your calls to another extension using Follow Me. Unlike Forward, Follow me can only be used to divert calls to another internal extension on the same IP Office.

Note

•If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

To use Follow-Me-Here from another extension:

In this case, N is your home extension

•Dial *12*N# from the extension you are temporarily using.

•Dial *13*N# to re-direct the calls back to your own extension, before you return to it.

To use Follow-Me-To from your home extension:

In this case, N is the extension to which you want your calls diverted.

•Dial *14*N# from your own extension.

•Dial *14*# to cancel either feature from your own extension.

Notes

•If you use the option Cancel All Forwarding, your Follow Me will also be cancelled.

•Follow Me does not apply to the following call types:

—Voicemail Callback

—Automatic Call Back

—Hold or Park return.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list.

•To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed.

•To switch it off, dial *09.

•To add a number to the exception list, dial *10*N#.

•To delete a number from the exception list, dial *11*N#.

Note

•Your callers, other than your exceptions, either hear a busy tone or are re-directed to your voicemail.

•The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator.

2402 and 5402 User Guide

Page 12

IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Contents IP Office Documentation information Avaya Support Table of Contents Page About this Guide TelephoneOverview Call Handling Buttons Hold DropCall Appearance Keys Incoming CallConnected On HoldLogging On Logging OffNo User Display Answering a Call Basic Call Handling FeaturesMaking a Call Clearing a Call RedialSpeaker ConferenceTo switch off your handset microphone MuteHold To put an existing call on holdMessages TransferTo transfer the current call to another extension System Features System Features IntroductionCall Forwarding Following options are available for call forwardingDiverting Calls Do Not DisturbTo use Follow-Me-Here from another extension To use Follow-Me-To from your home extensionRing Back Parking CallsTo park a call to be picked up by any extension To Park a call to your local extensionPrivate Call VoicemailFollowing options are available for voicemail Default Short Codes Page Index CallAL7 1LZ Compact Business Center
Related manuals
Manual 20 pages 32.49 Kb Manual 28 pages 36.82 Kb

5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

One of the main features of the Avaya 5402 phone is its high-quality speakerphone. This function enables crystal-clear audio quality during conference calls, enhancing collaboration among team members, whether they are in the office or working remotely. The device also includes a full-duplex audio feature, allowing multiple users to speak and be heard simultaneously, thus improving the overall communication experience.

Another notable characteristic of the Avaya 5402 is its intuitive user interface. The phone features a backlit display which demonstrates both the functionality of the device and makes it easy to use in various lighting conditions. The navigation keys below the display allow for effortless access to various functions such as directory, call logs, and settings. Additionally, with programmable buttons, users can customize their workflow, making it more efficient by assigning frequently used functions such as speed dial or call transfer options at their fingertips.

The Avaya 5402 phone employs Voice over IP (VoIP) technology, which not only offers cost-effective calling solutions but also supports advanced call management features. This technology ensures that voice signals are transmitted over the internet rather than traditional telephone lines, enabling greater scalability and flexibility. It is particularly advantageous for businesses looking to streamline their communication systems and reduce operational costs.

Furthermore, the device supports Power over Ethernet (PoE), which simplifies the installation process by allowing it to receive power and data over a single network cable. This capability reduces wire clutter and provides the added benefit of uninterrupted power during outages when connected to a reliable PoE switch.

In summary, the Avaya 5402 combines reliable hardware with advanced technology to meet the demands of contemporary businesses. Its user-friendly interface, VoIP capabilities, and customizable features make it an essential tool for enhancing productivity and maintaining effective communication in today’s fast-paced business landscape. For organizations seeking a dependable and efficient phone solution, the Avaya 5402 stands out as a valuable investment.
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