Napoleon Grills BISB245, BISZ300 operating instructions Ordering Replacement Parts

Problem	Possible Causes	Solution
Burner output on “high”	Lack of gas.	Check gas level in propane cylinder.
setting is too low. (Rum-	Supply hose is pinched.	Reposition supply hose as necessary.
bling noise and fluttering
		Clean burner orifice.
blue flame at burner	Dirty or clogged orifice.
surface.)	Spider webs in venturi tube, or	Clean out venturi tube.
	other foreign matter.
	Cracked ceramic tile.	Order replacement burner from your Authorized Napoleon
		dealer.
	Propane regulator in “low flow”	Ensure lighting procedure is followed carefully. All gas grill
	state.	valves must be in the off position when the tank valve is
		turned on. Turn tank on slowly to allow pressure to equal-
		ize. See lighting instructions.
Infrared burner flashes back	Ceramic tiles overloaded with	Turn burner off and allow to cool for at least two minutes.
(during operation the burner	grease drippings and build-up,	Relight burner and burn on high for at least five minutes or
abruptly makes a loud	ports are clogged.	until the ceramic tiles are evenly glowing red.
“whoosh” sound, followed by	Burner overheated due to	Ensure that no more than 75% of the grill surface is covered
a continuous blow-torch type
sound and grows dim.)	inadequate ventilation (too much	by objects or accessories. Turn burner off and allow to cool
	grill surface covered by griddle or	for at least two minutes, then relight.
	pan.)
	Cracked ceramic tile.	Allow burner to cool and inspect very closely for cracks. If
		any cracks are found, contact your authorized Napoleon
		dealer for ordering a replacement burner assembly.
	Leaking gasket surrounding the	Contact your authorized Napoleon dealer for instructions on
	ceramic tile, or a weld failure in	ordering a replacement burner assembly.
	the burner housing.

ORDERING REPLACEMENT PARTS

Before contacting the customer care department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer care department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-820-8686 or fax at 1-705-727-

4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer care representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service care with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer care representative.

Before contacting customer care, please note that the following items are not covered by the warranty: -costs for transportation, brokerage or export duties

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-labor costs for removal and re-installation

-costs for service calls to diagnose problems -discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).