Napoleon Grills BISZ300, BISB245 Troubleshooting, Problem Possible Causes Solution

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TROUBLESHOOTING

Problem

Possible Causes

Solution

Low heat / Low flame when

For propane - improper lighting

Ensure lighting procedure is followed carefully. All gas grill

valve turned to high.

procedure.

valves must be in the off position when the tank valve is

 

 

turned on. Turn tank on slowly to allow pressure to equal-

 

 

ize. See lighting instructions.

 

For natural gas - undersized

Pipe must be sized according to installation code.

 

supply line.

 

 

For both gases - improper

Pre-heat grill with both main burners on high for 10 to 15

 

preheating.

minutes.

 

 

 

Excessive flare-ups/uneven

Improper pre-heating.

Pre-heat grill with both main burners on high for 10 to 15

heat.

 

minutes.

 

Excessive grease and ash build up

Clean sear plates and drip pan regularly. Do not line pan

 

on sear plates and in drip pan.

with aluminum foil. Refer to cleaning instructions.

 

 

 

Burners burn with yellow

Possible spider web or other

Thoroughly clean burner by removing. See general

flame, accompanied by the

debris.

maintenance instructions. .

smell of gas.

 

 

Burner will not light with the

Dead battery / or installed

Replace with heavy duty 'AAA' battery. Install with positive

igniter, but will light with a

incorrectly.

terminal down.

match.

Loose electrode wire.

Check that electrode wire is firmly pushed onto the terminal

 

 

on the back of the igniter.

 

Wrong replacement igniter.

One spark systems must use a one spark igniter.

 

Improper gap at electrode tip.

Ensure that the collector box is tight, and the gap between

 

 

the electrode end and the collector box is between 1/8 - 3/

 

 

16". The gap can be adjusted by bending the box in or out.

 

Lifting flames on burner.

Close air shutter slightly - see previous problem

 

 

 

"Paint" appears to be

Grease build up on inside

This is not a defect. The finish on the lid and hood is

peeling inside lid or hood.

surfaces.

porcelain, and will not peel. The peeling is caused by

 

 

hardened grease, which dries into paint-like shards, that will

 

 

flake off. Regular cleaning will prevent this. See cleaning

 

 

instructions.

 

 

 

Burner output on “high”

Lack of gas.

Check gas level in propane cylinder.

setting is too low. (Rum-

Supply hose is pinched.

Reposition supply hose as necessary.

bling noise and fluttering

 

 

blue flame at burner

Dirty or clogged orifice.

Clean burner orifice.

surface.)

Spider webs in venturi tube, or

Clean out venturi tube.

 

 

other foreign matter.

 

 

Cracked ceramic tile.

Order replacement burner from your Authorized Napoleon

 

 

dealer.

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Contents Bustible If YOU Smell GAS Safe Operating PracticesConditions and Limitations Napoleon GAS Grill Presidents Limited Lifetime WarrantyDOS General InformationImportant DOS and Donts GAS HOOK-UP Instructions Lighting Instructions BISB245 Lighting Instructions BISZ300NSS/PSSCooking Instructions Infrared HeatInfrared Grilling Chart Cleaning InstructionsMaintenance Instructions BISZ300 Proper Flame Pattern BISB245 YellowProblem Possible Causes Solution TroubleshootingOrdering Replacement Parts QUE Faire SI Vous Détectez UNE Odeur DE GAZ AvertissementConditions ET Limitations Garantie À VIE Limitée DU PrésidentQuoi Faire ET NE PAS Faire Information GénéraleInstructions DE Branchement DU GAZ Retirez le couvercle Instruction D’ALLUMAGE BISZ300NSS/PSSInstruction D’ALLUMAGE BISB245 Ouvrez le couvercle / Retirez le couvercleInstructions D’OPÉRATION Chaleur InfrarougeTableau DE Cuisson À L’INFRAROUGE NettoyageInstructions D’ENTRETIEN Pointe Jaune Bleue Foncée Bleue Pâle Apparence Normale DE LA Flamme BISB245Guide DE Dépannage Problème Causes Probables SolutionCommande DES Pièces DE Rechange 20 5/8 MaterialCombustible NON Incombustible MatériauN080-0213 N715-0078 N570-0026 W445-0031 N010-0281 Model BISZ300 Model BISZ300 FT / Bisb Standard Propane units only Compris BISB245 Horizontale en acier inoxydable De pièce Description Picture/IllustrationEn acier inoxydable PeintePorte double en acier inoxydable grand Stainless Steel double door- smallPorte double en acier inoxydable petit Stainless Steel double door largeAccessories & Parts Order Form