Hearth and Home Technologies CASTLEWOOD 42 Troubleshooting, Diagnostics and Problem Solving

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11 Troubleshooting

A. Diagnostics and Problem Solving

I can’t get a good fire going. What am I doing wrong?

	Diagnostic Questions	Possible Causes of Condition		Solutions
	Is the damper open?	• No draft		Open damper.

	Is there enough paper/starter?	•	Insufficient heat to ignite kindling	Use more paper/starter.

	Is there enough kindling?	•	Insufficient heat to ignite fuel	Use more dry kindling.
	Is the kindling dry?

	Is there enough or too much	• Insufficient heat to establish draft		Use small split wood that is well seasoned (split, covered on
	wood? Is it too large? Is it dry			top at least 6 months, preferably a year).
	wood? Is it too large? Is it dry	•	Insufficient air passage	top at least 6 months, preferably a year).
	enough?	•	Insufficient air passage

		•	Insufficient surface area
		•	Insufficient surface area
		• Ignition temperature high due to moisture

	Are there adequate air spaces	• Insufficient combustion air and exposed		Arrange kindling and wood for air movement.
	between fuel pieces?		surface area

	Is the chimney pre-warmed?	• Exposed, cold chimney down drafting		Use lighted rolled newspaper at throat or flue opening to
				start upward movement.

	Does the kindling, wood not	• Condition, amount, arrangement of kindling		Use more, drier, well-spaced kindling and fuel.
	ignite?		and fuel

	Does the kindling ignite, but the	• Amount of kindling		Use more kindling; use smaller, dry wood.
	fuel doesn’t?	•	Condition of fuel
		•	Condition of fuel

	Does the fuel ignite, but not burn	• Condition of fuel		Use well-seasoned wood and sufficient amount; turn
	well?	• Draft problem		exhaust fans off; open window slightly. Perform Simplified
		• Draft problem		House Pressure Test.
				House Pressure Test.

I don’t get enough/any heat from the fireplace. What can I do about it?

Diagnostic Questions	Possible Causes of Condition	Solutions
How much wood is used for fire?	• Insufficient fuel	Make larger fires.

How well seasoned is the wood?	• Condition of fuel	Burn seasoned wood: covered on top, split and stacked for
		9 months to 2 years.

How much heat output do you	• Unrealistic expectations	Explanation of decorative nature of fireplace; suggestion of
expect?		approved fireplace insert.

The fireplace burns the wood too fast. What can I do?

Diagnostic Questions	Possible Causes of Condition		Solutions
Do you have glass doors?	•	Need to slow air intake	Add glass doors.

What is the condition of the	•	Extremely dry wood	Mix in less seasoned wood after fire established.
wood?

Outdoor Lifestyles by Hearth & Home Technologies Inc. • 4070-300 Rev C • 4/11

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Contents

Fire Risk Hot glass will cause burnsGrate Listing Label Information/LocationNumber Table of Contents Do not overfire Listing and Code ApprovalsAppliance Certification Not intended for use as a primary heat sourceGetting Started Cooling Air Inspect Fireplace and ComponentsGrate FirescreenExterior Walls see Figure Freestanding Installations see FigureFraming and Clearances Selecting Fireplace LocationFreestanding Installation Clearances Frame the Fireplace Sidewalls/SurroundsChimney Requirements Place the Protective Metal Hearth Strips Installation of FireplaceSecure the Fireplace Position the Fireplace Level the FireplaceInstall Cooling Air Hoods Height of Chimney Components Chimney AssemblyAssemble the Chimney Sections Using Offsets/Returns ST1175/ST475 Square Termination Cap Install the Termination CapComplete the Enclosure Chase TopTCT1175 Terra Cotta Cap Installing a TCT1175 Square Termination CapInstall Side Molded Brick Panel Installation of Molded Brick PanelMortar Optional Grate Install ScreensAsphyxiation Risk AccessoriesGas Log/Lighter Provisions Gas Code, Ansi Z223.1Hearth Extension Finishing= 1/k x inches of thickness Equivalent insulation Raised Hearth Extension FramingNon-combustible Framing MaterialFlush Hearth Extension Framing Non-combustible SealantUse only non-combustible framing material below standoffs Finishing MaterialStandoffs Mantel General Information Operating InstructionsGlass Doors Clear Space Near the FireplaceFire Risk Smoke Risk Firewood Wood FuelStarting a Fire Diagnostics and Problem Solving TroubleshootingDisposal of Ashes Chimney Inspection/Cleaning Maintenance and Servicing the FireplaceChimney Fire Maintenance Task ListWhen cleaning glass door CleanReference Materials Fireplace DimensionsOptional Components Catalog # Chimney Components330 mm 51 mm 15-3/4 400 mm Termination capsODCASTLEWD-42 Service Parts ListTraditional Molded Brick Panel At DepotHerringbone Molded Brick Panel Warranty Coverage This warranty is void if Limited WarrantyRO N a CO ISD D