Chapter 5
Maintenance and Service
59
TECHNICAL SUPPORT
Sunrise is located in the Eastern Time zone with regular office hours from 8:00AM to 8:00PM. A toll free number service covering all of North America is provided at no charge. Key Sunrise personnel can always be reached any time of the day through a toll free number or electronic mail service over the Internet.
International customers should contact the nearest Sunrise Representative or the factory at
North America Toll Free:
Outside of North America:
catv@sunrisetelecom.com
website: www.sunrisetelecom.com
WARRANTY
Sunrise warrants the CE4000 Cable Explorer TDR module against defects in materials and workmanship for a period of one year from receipt by the customer. During the warranty period, Sunrise will, at its option, repair or replace defective products.
Liability under this warranty extends only to the replacement value of the equipment.
This warranty does not apply under the following conditions:
The CE4000 has been partially or fully disassembled, altered or repaired by persons not authorized by Sunrise.
The CE4000 is installed or operated other than in accordance with instructions contained in its operating manual.
No other warranty is expressed or implied. Sunrise is not liable for consequential damages.