Chapter 5 - Troubleshooting
Returning the Oxygen Therapy Door for Repairs
RMA Numbers
Packing and Shipment
If your door should require return to SSCI for repairs, discuss the problem with one of our Customer Service Representatives. Obtain an RMAnumber (Return MerchandiseAuthorization) from him before shipping the unit back. Note: SSCI will not accept merchandise returned without an RMAnumber.
If you were able to keep the door shipping carton, repack the door into the carton, staple or tape the cover securely in place.
If the shipping carton is not available, package the door securely in a suitable container. Ship documentation with the door including:
Destination
RMA Number
Your name, company and address
Your telephone number
A description of the reason for returning the door
30 | SSCI - Suburban Surgical Company, Inc. |