Pelco C1977M-D manual Warranty and Return Information

Page 92

WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600 Series); two years on all other cameras.

Three years on Genex® Series (multiplexers, server, and keyboard).

Two years on all standard motorized or fixed focal length lenses.

Two years on Legacy®, CamclosureCamera Systems, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome products.

Two years on Spectra®, Esprit, and PS20 Scanners, including when used in continuous motion applications.

Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

Eighteen months on DX Series digital video recorders.

One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S.,

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:

Alaska, Hawaii or Puerto Rico:

 

Intermediate Consignee

Ultimate Consignee

Service Department

 

American Overseas Air Freight

Pelco

Pelco

 

 

320 Beach Road

3500 Pelco Way

3500 Pelco Way

 

Burlingame, CA 94010

Clovis, CA 93612-5699

Clovis, CA 93612-5699

 

USA

USA

REVISION HISTORY

 

 

Manual #

Date

Comments

 

 

C1977M

5/00

Original version.

 

 

C1977M-A

5/01

Revised the General, Video, Audio, Alarm, and Interface Settings Configuration pages and

 

 

their documentation. Revised the System 9760, Genex, and Spectra Control pages and

 

 

their documentation. Added the Esprit and DX3000 Control pages and their documentation.

 

 

Added material about setting motion detection and about recording/playback on the PC’s

 

 

hard drive. Added Appendices A and B.

 

C1977M-B

6/01

Added documentation on the warning reset button.

 

C1977M-C

7/01

Changed “System 9760” control pages name to “Matrix Control.” Changed “DX3009”

 

 

control pages name to “DX3016,” added camera buttons 10-16, added 16-grid button, and

 

 

removed the “C” button.

 

C1977M-D

6/02

Changed “active high” and “active low” to “Normally Open” and “Normally Closed” on the

 

 

Alarm Settings configuration screen.

 

[ 92 ] Pelco Manual C1977M-D (6/02)

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Contents Installation/Operation Contents WEB Browser Control Pages List of Illustrations Terminal Command Reference List of TablesImportant Safeguards and Warnings Regulatory NoticesBrowser Instructions for the Network AdministratorTransmitter and Receiver What is the Pelconet Transmission SYSTEM? Who Should Install The PelcoNet Transmission System?How Do LANs and WANs Work? Remember that the IP address must be unique on the networkPackage Contents OverviewDescription Software VersionFront Panel Connectors Front Panel ConnectorsRear Panel Connectors Connecting Additional Items Quick Installation GuideConnecting a Camera Or Monitor Connecting To The LAN Port Connecting PowerUsing a Web Browser To Configure The Network Typical ApplicationsSelecting An IP Address For Your Network What Next?PelcoNet Home Displaying Video Via a Transmitter-To-Receiver Connection Diagrams of Typical Applications LAN Box-To-Box Connection Transmitter, Receiver, SpectraLAN Browser-To-Box Connection Transmitter, Browser, Spectra Video Data PV130 Genex Browser Spectra WAN Box-To-Box Connection Transmitter, Receiver, Spectra WAN Browser-To-Box Connection Transmitter, Browser, Spectra Video Data PV130 Genex Browser Spectra Connecting Audio Equipment Hardware InstallationConnecting Video Sources Or Displays Connecting Data Terminals Control Terminal PortTransparent Data Port Pin Assignments in RS-232 Mode Transparent Data PortConnecting To a LAN Typical Session ConfigurationConfiguration Using a Terminal Program Command Reference MAC address unit’s MAC addressConfiguration Using a Web Browser Web Server ConceptPelcoNet Menu Tree PelcoNet Home Pelco Manual C1977M-D 6/02 General Settings Configuration General Settings Configuration MenuConfiguration Default Settings Description New URL to regain connectivity to the unitMail reply None Screen For Entering The Password Video Settings Configuration Video Settings Configuration MenuFrom 10 Kbps up to 1 Mbps PAL Audio Settings Configuration Audio Settings Configuration MenuConfiguration Default Description Settings Alarm Settings Configuration Alarm Settings Configuration MenuButton. Click with the right mouse button to deselect a cell Also, there is a choice to keep the status display, once an Live video Off Interface Settings Configuration Interface Settings Configuration MenuSecond com port Terminal RS485Live Video and Server Push Video Pages ActiveX Dialog Box Color Setting Dialog Box Accessing These Pages WEB Browser Control PagesControlling The Display Matrix Control Live Video/Server Push Page Contents Genex Live Video/Server Push Page Contents Spectra Live Video/Server Push Page Contents Esprit Live Video/Server Push Page Contents DX3016 Live Video/Server Push Control Page Contents Pelco Manual C1977M-D 6/02 Advanced Features Automatic Connection FeatureVideo Motion Detection Feature Alarm Notification By E-mailRecord and Play Back The Display On a PC Recording The DisplayPlaying Back The Recording Firmware UploadTroubleshooting Green Power LEDBasic Functioning LAN Link LEDTerminal Program Troubleshooting a TCP/IP Network Using a Ping UtilityTransmit LED Testing The Audio Connection Troubleshooting Connection ProblemsTroubleshooting The Video Connection Code Definition DX3000 Warning Reset ButtonTest Between Audio-Equipped Transmitter and PC Specifications Network Protocol and Standards CompatibilityElectromagnetic Emissions and Safety Glossary Work operating system and using a transport protocol MAC Address Media Access Control/hardware addressSee Local Area Network Local Area NetworkAppendix a Connecting Pelconet to Various Components Pelco Manual C1977M-D 6/02 KBD4000 Connected to a Multiplexer Pelco Manual C1977M-D 6/02 CM9760KBD Connected to a CM9760-CC1 Controller Pelco Manual C1977M-D 6/02 00529 Connecting a PelcoNet Receiver To a System CM9502 Using PelcoNet with CM9505 to Provide Remote ControlConnecting PelcoNet To a CM9502 Ascii Serial Port Using PelcoNet with CM9502 to Provide Remote ControlConnecting a PelcoNet Receiver To a System CM8500D Using PelcoNet with CM8505D to Provide Remote ControlConnecting PelcoNet To a CM6700 Ascii Port Using PelcoNet with CM6700 to Provide Remote ControlPelco Manual C1977M-D 6/02 Using PelcoNet to Transmit Data and Video Between 9760 Nodes Using PelcoNet to Transmit Data and Video Between 9760 Nodes Connecting Pelconet To DX3000 For Recording UsingPelcoNetwithaDX3000RecorderConnecting a Pelconet Transmitter To The CM6800 Ascii Port Portsetup Protocol CM6800ASCII Coaxitron Pelconet SpectraSET Serial Port Device Ascii Type Pelconet Remote KBD200 Ascii Mode Setup Appendix B Frequently Asked Questions Faqs What TCP/IP ports does PelcoNet use?Can I view PelcoNet over the Internet? Can I enlarge the picture size in the browser?Can I use PelcoNet with a DSL or cable connection? How do I program PelcoNet with HyperTerminal?How much bandwidth does PelcoNet use? Index Mail reply address 35 Mail server IP address Warranty and Return Information Warranty