Panasonic KX-VC500 manual Problem

Page 87

Additional Information

Problem

The remote control is unresponsive.

Cannot connect with another party.

Cause and Solution

•The batteries are depleted. → Replace with new batteries.

•The remote control is being used out of the signal reception range. → Make sure to use the remote control within the signal reception range.

(Page 14)

•The remote control ID differs between the KX-VC500 and the remote control.

→Change the settings so that the remote control ID of the KX-VC500 and the remote control match. Perform the following procedure:

1.Press [Home] on the KX-VC500.

•The Home screen is displayed. Check the remote control ID of the KX-VC500. (Page 25)

Note

•If the remote control ID is not displayed on the Home screen, contact your dealer.

2.Press and hold [·] and [#] at the same time.

3.Within 2 seconds after you release the buttons, press the number (1 to 3) corresponding to the ID displayed on the Home screen.

Note

•If the remote control is still unresponsive after performing the procedure above, contact your dealer.

•The LAN cable is not connected properly.

→Check that it is connected to the KX-VC500 properly. (Page 15) Perform a network test by entering the IP address of the other party, and then confirm the connection to the other party. (Page 69)

•The local site settings are incorrect.

→Confirm the local site settings. Specify the settings that are appropriate for your usage environment. (Page 76)

•The IP address is not entered correctly.

→Confirm that the other party’s IP address is correctly entered.

• The internet connection is not established.

→Some hubs, routers, etc. can take 10 seconds or more to establish an internet connection.

•Your software version does not match that of the other party in a video conference call.

→Contact your dealer.

•There may be a problem with your communication lines. → Contact your dealer.

Document Version 2010-10

Operating Manual

87

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Contents Operating Manual Stabilized Communication Quality Feature HighlightsLifelike Visual Communication Simply Operated Visual CommunicationEncrypted Communication TrademarksOpen Source Software Selectable Video SourcePrecaution Table of Contents Input Power and Ground Connection For Your SafetyOperating Safeguards Installation Power Keep the device at least 10 cm 4 in away from all walls About the Operating EnvironmentAbout Moving the Device OtherPreventing Data Disclosure Data SecurityPrivacy and Right of Publicity Preventing Data LossFCC Caution Federal Communications Commission RequirementsMain Unit Front Part Names and UsageMain Unit Back Remote Control MIC Mute button Boundary Microphone Optional AccessoryFederal Communications Commission Requirements For Canada UsersStatus LED PatternsScreen Standby LED patternPreparation Connecting KX-VC500 Boundary Microphone optionalGeneral-purpose microphone Display and Main Video Camera System Layout ExamplesNoise Level Micro Phone DBsplA NoisyRoom Amplifier/Active Speaker Connection Connecting the Display with a Component CableTurning the Power On/Off Home Screen Idle Screen Screen DisplayMenu List Menu Screen Idle ScreenVideo Conference Call Screen Calling from the Home Screen Operation with the Main Unit Making a Video Conference CallStarting a Video Conference Select Contact List using and press Enter ABC Starting a Video Conference Calling by Entering an IP Address Example When using Input screenStarting a Video Conference Calling from the Call History Outgoing Call HistoryIncoming Call History Starting a Video Conference Answering a Video Conference Call When Manual Answer is SetWhen Automatic Answer is Set Other Site Layout Both Sites Layout This Site Layout Press LayoutPress Layout Example When using Layout DisplayScreen Layout Press Layout Changing the Screen Layout Remote sites All Sites This Site Press Volume + Adjusting the VolumeMuting the Microphone Operation with the Remote Control Muting the MicrophonePress MIC Mute Reducing Microphone Noise Press Tone Adjusting the ToneDisplaying a Computer’s Screen Connecting the ComputerResolution Displaying the Computer’s ScreenRefresh Rate Hz Displaying Other Video Sources Displaying the Sub Video Camera’s Image Connecting the Sub Video CameraPress Camera Sub Displaying the Sub Video Camera’s ImageDisplaying Other Video Sources Press Camera Main Displaying a Still Image from the Sub Video CameraPress Status Displaying the Connection StatusDisplaying Unit Information Registering a Multiple-party Contact Adding Contacts to the Contact ListRegistering a New Contact Registering a Single-party ContactUse to select Site 1, Site 2 or Site Editing Contact InformationDeleting a Contact Multi-Point Use to select 2 sites or 3 sitesRegistering a Contact from the Call History Changing System Settings Setting the Unit NameUse to select System Settings and press Enter Use to select Network Settings and press Enter Setting the Date and TimeMaking Network Settings Making Sound SettingsWelcome Screen Vol Ringback Tone Vol Ring Tone Vol Making Connection SettingsOn default Displays the guide OFF Hides the guide Setting the Mic Position Setting the Mic Position automaticallyDisplay Unit Information Setting the Mic Position manually Mic 1 Right side Mic 2 Center Mono Mic 3 Left side When Remote ID enable is set to OFF Making Remote Control SettingsRemote ID enable Use to select on or OFF default When Remote ID enable is set to onPerforming Self Diagnosis Performing a Network TestUse to select Remote access and press Enter Performing Remote MaintenanceLogging in to the Administrator Menu Making Language SettingsUse to select Language Setting and press Enter Making Encryption Settings Making Software Update SettingsAccess mode Use to select Admin default or User When Automatic Version Check is set to on Use to select Update Settings and press EnterAutomatic Version Check Use to select on or OFF default Use to select Software update and press EnterUse to select Update Software Now and press Enter Making Screen Standby SettingsPerforming System Initialization Making Administrator Password SettingsUse to select Standby Setting and press Enter Use to select Password Settings and press EnterUse to select Select local site and press Enter Making Local Site SettingsRegistering a Local Site Use to select System Initialize and press EnterEditing Local Site Information Selecting a Local SiteDeleting Local Site Information Inputting Letters and Numbers Å Æ B C O Ô Œ É f D E É Switching the Input Mode Deleting an Input CharacterInserting Characters Changing the Remote Control Batteries Cleaning the Unit Basic Operation TroubleshootingProblem Cause and SolutionProblem Problem Audio Default MIC Mute set is set to onSystem Settings Message If These Messages AppearMessage Message Message Miscellaneous MPEG-4 AAC LD System SpecificationsIndex Copyright When you ship the product

KX-VC500 specifications

The Panasonic KX-VC500 is a cutting-edge video conferencing system designed to meet the demands of modern businesses seeking effective communication solutions. It integrates advanced technology to deliver high-quality video and audio, ensuring an immersive experience for remote meetings and collaborations.

One of the standout features of the KX-VC500 is its ability to support high-definition video conferencing at 1080p resolution. This capability ensures that participants experience crystal-clear visuals, making remote interactions feel more personal and engaging. The system is equipped with a powerful camera that offers a wide-angle view, allowing multiple participants to be captured in a single frame, which is particularly beneficial for larger meeting rooms.

Audio quality is critical in video conferencing, and Panasonic addresses this with its superior audio technology. The KX-VC500 includes advanced noise suppression and echo cancellation features, ensuring that voices are clear and distractions are minimized during discussions. Participants will appreciate the natural sound quality, making conversations flow smoothly without the interruptions commonly seen in standard conferencing equipment.

The KX-VC500 supports flexible connectivity options, allowing users to integrate it with various network types such as IP and ISDN. This versatility is crucial for organizations that operate across different locations or require the ability to contact multiple clients or partners using different systems. Additionally, the device is easy to set up and can be managed remotely, which reduces the burden on IT support and enhances operational efficiency.

Security is a top priority for businesses, and Panasonic has incorporated encryption technologies within the KX-VC500 to safeguard communications. This ensures that sensitive information shared during video calls remains confidential and secure.

Further enhancing user experience, the system is compatible with various endpoint devices, including computers and tablets. This flexibility enables users to join meetings from different platforms, promoting greater collaboration across diverse teams.

In summary, the Panasonic KX-VC500 stands out as a superior video conferencing solution, combining high-definition video, exceptional audio quality, flexible connectivity, and robust security features. It is an ideal choice for companies looking to enhance communication, foster collaboration, and streamline remote working practices in an increasingly digital world.
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