Nortel Networks BCM50 3.0 manual Getting started NN40040-101

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10 Chapter 1 Getting started

NN40040-101

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 Audience About this guideAbout CallPilot Symbols and text conventions Feature Getting started NN40040-101 Logging on to CallPilot To log on from a two-line display telephoneTo log on if you are taking only voice calls Logging on to Multimedia Contact CenterTo log on from a one-line display telephone To log on if you are taking only browser callsTo log off from a two-line display telephone Logging off CallPilotWhat you should log on to To log off from a one-line display telephoneTo change your password from a two-line display telephone Changing your agent passwordTo change your password from a one-line display telephone Using Feature Codes Log onSupervisor Help Activity CodesTo have an Activity Code session Display Waiting CallsTo Display Waiting Calls Using Display Waiting Calls with a memory buttonNot Ready To use Not Ready Programming Not Ready to a memory buttonRecord a Call Audible Notification IntervalMemory button indicators To program a feature to a memory buttonProgramming a memory button Other CallPilot features Using Automatic AnswerTransferring calls To transfer a callViewing call information Silent MonitorImportant considerations about using features Follow-me browsing Multimedia CallPilot agents only Skillset mailboxesTo play messages in a skillset mailbox Checking skillset mailboxes for messages