Nortel Networks BCM50 3.0 manual Feature

Page 9

Chapter 1 Getting started 9

These conventions and symbols are used to represent the Business Series Terminal display and dialpad.

Convention	Example	Used for

Word in a special font (shown in	Pswd:	Command line prompts on display telephones.
the top line of the display)

Underlined word in capital letters	PLAY	Display option. Available on two line display
(shown in the bottom line of a two		telephones. Press the button directly below the
line display telephone)		option on the display to proceed.

Dialpad buttons	£	Buttons you press on the dialpad to select a
		particular option.

These text conventions are used in this guide to indicate the information described.

Convention

Description

bold Courier	Indicates command names and options and text that you need to enter.
text	Example: Use the info command.
	Example: Use the info command.
	Example: Enter show ip {alertsroutes}.

italic text	Indicates book titles

plain Courier	Indicates command syntax and system output (for example, prompts
text	and system messages).
	Example: Set Trap Monitor Filters

FEATURE	Indicates that you press the button with the coordinating icon on
HOLD	whichever set you are using.
RELEASE

Intelligent Contact Center Agent Guide

Image 9

Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 About this guide AudienceAbout CallPilot Symbols and text conventions Feature Getting started NN40040-101 To log on from a two-line display telephone Logging on to CallPilotTo log on from a one-line display telephone Logging on to Multimedia Contact CenterTo log on if you are taking only voice calls To log on if you are taking only browser callsWhat you should log on to Logging off CallPilotTo log off from a two-line display telephone To log off from a one-line display telephoneChanging your agent password To change your password from a two-line display telephoneTo change your password from a one-line display telephone Log on Using Feature CodesActivity Codes Supervisor HelpDisplay Waiting Calls To have an Activity Code sessionUsing Display Waiting Calls with a memory button To Display Waiting CallsNot Ready Programming Not Ready to a memory button To use Not ReadyAudible Notification Interval Record a CallTo program a feature to a memory button Memory button indicatorsProgramming a memory button Using Automatic Answer Other CallPilot featuresTo transfer a call Transferring callsSilent Monitor Viewing call informationImportant considerations about using features To play messages in a skillset mailbox Skillset mailboxesFollow-me browsing Multimedia CallPilot agents only Checking skillset mailboxes for messages