12Chapter 2 Intelligent Contact Center Agent
To log on from a one-line display telephone
When you log on from a one line display telephone you also log on to all skillsets you are assigned to.
1Press ≤·‚›.
2Enter your Agent ID and press £.
Your Contact Center Administrator can tell you your Agent ID.
3Enter your password and press £.
The first time you log on, or when you log on after your password has been reset, enter the default password, 0000. If you enter the default password, you must create a new password.
4Your agent name and Logged into all appears on the display to show that you are logged on to all of the skillsets you are assigned to. If you belong to only one skillset, Logged into XX appears, where XX is the number of the skillset you belong to. If Logged out all appears, repeat steps 1 through 3 to log on.
Logging on to Multimedia Contact Center
Note: Multimedia CallPilot may not be available for your CallPilot.
To log on if you are taking only voice calls
Log on to your telephone the same way you log on as a Intelligent Contact Center agent, as described in “Logging on to CallPilot” on page 11.
To log on if you are taking only browser calls
On your computer, click the Start button, point to Programs, point to Nortel, point to Multimedia CallPilot and click Agent Notification. The Agent Notification page appears. Log on to Multimedia CallPilot.
For information about using Multimedia CallPilot, click Help.
To log on if you are taking voice and browser calls
Log on to your telephone the same way you log on as a Intelligent Contact Center agent, as described in “Logging on to CallPilot” on page 11, and then log on to Multimedia CallPilot on your computer.