20 Chapter 2 Intelligent Contact Center Agent
Audible Notification Interval
Audible Notification Interval extends the Not-Ready Timeout feature. This feature audibly noti- fies the agent, through the set, when they are in the Not-Readystate. The Not-Ready Timeout must be configured for the agent to use this feature. Use the CallPilot Manager to configure this feature. This feature is not available using the F983 or Telset UI.
Agent Configurable Break Time
Agent Configurable Break Time allows configuration on a per-agent basis and allows the contact center to set the break time a lower value and make exceptions on an agent-by-agent basis. Use the CallPilot Manager to configure this feature. This feature is not available using the F983 or Telset UI.
Record A Call
With Record A Call (≤·°·), you can record an active telephone call. The recorded mes- sage is placed in the subscriber’s mailbox. With appropriate setup, the call can also be placed as a
.wav file in a network location. Before you activate Record A Call, ask the parties on the call for permission to record the call.
If you want to change the Record A Call setting, select Disabled, Announced, or Silent from the Record-a-calldrop-down list. The default setting is Disabled.
If you want to add or change a network location where the Record-a-callwill be recorded (as well as the subscriber mailbox), you need to specify the appropriate SFTP destination. SFTP destina- tions can be specified using Element Manager. From the Element Manager, click Configuration > Application > Voice Messaging/Contact Center to specify the SFTP destinations. When a sys- tem administrator defines an SFTP folder as a storage location on the network, these storage loca- tions must be on an SFTP server. The BCM50 supports OpenSSH 3.7.
For more information about Record A Call, see the CallPilot Manager Set Up and Operation Guide (NN40090-300) or the CallPilot Reference Guide (NN40090-100).
