Nortel Networks BCM50 3.0 manual Trademarks

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Copyright © Nortel Networks Limited 2005-2007, All rights reserved

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 About CallPilot About this guideAudience Symbols and text conventions Feature Getting started NN40040-101 Logging on to CallPilot To log on from a two-line display telephoneTo log on if you are taking only voice calls Logging on to Multimedia Contact CenterTo log on from a one-line display telephone To log on if you are taking only browser callsTo log off from a two-line display telephone Logging off CallPilotWhat you should log on to To log off from a one-line display telephoneTo change your password from a one-line display telephone Changing your agent passwordTo change your password from a two-line display telephone Using Feature Codes Log onSupervisor Help Activity CodesTo have an Activity Code session Display Waiting CallsNot Ready Using Display Waiting Calls with a memory buttonTo Display Waiting Calls To use Not Ready Programming Not Ready to a memory buttonRecord a Call Audible Notification IntervalProgramming a memory button To program a feature to a memory buttonMemory button indicators Other CallPilot features Using Automatic AnswerTransferring calls To transfer a callViewing call information Silent MonitorImportant considerations about using features Follow-me browsing Multimedia CallPilot agents only Skillset mailboxesTo play messages in a skillset mailbox Checking skillset mailboxes for messages