Nortel Networks BCM50 3.0 manual Symbols and text conventions

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8Chapter 1 Getting started

Symbols and text conventions

These symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work improperly.

Note: A Note alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

Security note: Indicates a point of system security where a default should be changed,

! or where the administrator needs to make a decision about the level of security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure.

NN40040-101

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 About CallPilot About this guideAudience Symbols and text conventions Feature Getting started NN40040-101 Logging on to CallPilot To log on from a two-line display telephoneLogging on to Multimedia Contact Center To log on from a one-line display telephoneTo log on if you are taking only voice calls To log on if you are taking only browser callsLogging off CallPilot What you should log on toTo log off from a two-line display telephone To log off from a one-line display telephoneTo change your password from a one-line display telephone Changing your agent passwordTo change your password from a two-line display telephone Using Feature Codes Log onSupervisor Help Activity CodesTo have an Activity Code session Display Waiting CallsNot Ready Using Display Waiting Calls with a memory buttonTo Display Waiting Calls To use Not Ready Programming Not Ready to a memory buttonRecord a Call Audible Notification IntervalProgramming a memory button To program a feature to a memory buttonMemory button indicators Other CallPilot features Using Automatic AnswerTransferring calls To transfer a callViewing call information Silent MonitorImportant considerations about using features Skillset mailboxes To play messages in a skillset mailboxFollow-me browsing Multimedia CallPilot agents only Checking skillset mailboxes for messages