Nortel Networks BCM50 3.0 manual Changing your agent password

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14Chapter 2 Intelligent Contact Center Agent

Changing your agent password

Your Agent ID and password give you access to the skillsets you are assigned to. Keep your password confidential. Change your password on a regular basis, approximately every 30 days.

To change your password from a two-line display telephone

1Press ≤·‚›.

2Enter your Agent ID and press OK or £.

Your Contact Center Administrator can tell you your Agent ID.

3Enter your password and press OK or £.

4Press Admin.

5Enter a new password that is from four to eight digits long and press OK or £. Your password cannot start with a zero.

6Re-enter your new password and press OK or £. Password changed is briefly displayed.

7Press ®.

Note: If you use a digital mobility handset to log on, you see your password for approximately one-half second before the display changes to xxx.

To change your password from a one-line display telephone

1Press ≤·‚›.

2Enter your Agent ID and press £.

Your Contact Center Administrator can tell you your Agent ID.

3Enter your password and press £.

Your log on status changes from Logged on to Logged off or Logged off to Logged on.

4Press › within the next five seconds.

5Enter your new password and press £. Your password cannot start with a zero.

6Re-enter your new password and press £. Password changed is briefly displayed.

7Your original log on status appears.

NN40040-101

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 About CallPilot About this guideAudience Symbols and text conventions Feature Getting started NN40040-101 Logging on to CallPilot To log on from a two-line display telephoneTo log on if you are taking only voice calls Logging on to Multimedia Contact CenterTo log on from a one-line display telephone To log on if you are taking only browser callsTo log off from a two-line display telephone Logging off CallPilotWhat you should log on to To log off from a one-line display telephoneTo change your password from a one-line display telephone Changing your agent passwordTo change your password from a two-line display telephone Using Feature Codes Log onSupervisor Help Activity CodesTo have an Activity Code session Display Waiting CallsNot Ready Using Display Waiting Calls with a memory buttonTo Display Waiting Calls To use Not Ready Programming Not Ready to a memory buttonRecord a Call Audible Notification IntervalProgramming a memory button To program a feature to a memory buttonMemory button indicators Other CallPilot features Using Automatic AnswerTransferring calls To transfer a callViewing call information Silent MonitorImportant considerations about using features Follow-me browsing Multimedia CallPilot agents only Skillset mailboxesTo play messages in a skillset mailbox Checking skillset mailboxes for messages
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