Nortel Networks
BCM50 3.0
manual
Contents NN40040-101
Password
Symbols and text conventions
Memory button indicators
Feature
Using Automatic Answer
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Contents
NN40040-101
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Contents
Intelligent Contact Center Agent Guide
Trademarks
Task List
Task List NN40040-101
Contents
Contents NN40040-101
About this guide
Audience
About CallPilot
Symbols and text conventions
Feature
Getting started NN40040-101
Logging on to CallPilot
To log on from a two-line display telephone
To log on if you are taking only voice calls
Logging on to Multimedia Contact Center
To log on from a one-line display telephone
To log on if you are taking only browser calls
To log off from a two-line display telephone
Logging off CallPilot
What you should log on to
To log off from a one-line display telephone
Changing your agent password
To change your password from a two-line display telephone
To change your password from a one-line display telephone
Using Feature Codes
Log on
Supervisor Help
Activity Codes
To have an Activity Code session
Display Waiting Calls
Using Display Waiting Calls with a memory button
To Display Waiting Calls
Not Ready
To use Not Ready
Programming Not Ready to a memory button
Record a Call
Audible Notification Interval
To program a feature to a memory button
Memory button indicators
Programming a memory button
Other CallPilot features
Using Automatic Answer
Transferring calls
To transfer a call
Viewing call information
Silent Monitor
Important considerations about using features
Follow-me browsing Multimedia CallPilot agents only
Skillset mailboxes
To play messages in a skillset mailbox
Checking skillset mailboxes for messages
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