Nortel Networks BCM50 3.0 manual Task List NN40040-101

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4Task List

NN40040-101

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 Audience About this guideAbout CallPilot Symbols and text conventions Feature Getting started NN40040-101 Logging on to CallPilot To log on from a two-line display telephoneLogging on to Multimedia Contact Center To log on from a one-line display telephoneTo log on if you are taking only voice calls To log on if you are taking only browser callsLogging off CallPilot What you should log on toTo log off from a two-line display telephone To log off from a one-line display telephoneTo change your password from a two-line display telephone Changing your agent passwordTo change your password from a one-line display telephone Using Feature Codes Log onSupervisor Help Activity CodesTo have an Activity Code session Display Waiting CallsTo Display Waiting Calls Using Display Waiting Calls with a memory buttonNot Ready To use Not Ready Programming Not Ready to a memory buttonRecord a Call Audible Notification IntervalMemory button indicators To program a feature to a memory buttonProgramming a memory button Other CallPilot features Using Automatic AnswerTransferring calls To transfer a callViewing call information Silent MonitorImportant considerations about using features Skillset mailboxes To play messages in a skillset mailboxFollow-me browsing Multimedia CallPilot agents only Checking skillset mailboxes for messages