Nortel Networks BCM50 3.0 Programming a memory button, To program a feature to a memory button

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Chapter 2 Intelligent Contact Center Agent 21

Programming a memory button

You can program memory buttons for one-touch access to Intelligent Contact Center features. You can program memory buttons for:

•Log on ≤·‚›

•Supervisor Help ≤·‚ﬂ

•Not Ready ≤·‚°

•Activity Codes ≤·‚‡(If it is available for your system)

•Display Waiting Calls ≤·‚·

You cannot assign features to Line, Intercom, Answer or Handsfree/Mute buttons.

Note: Activity Codes may not be available for your system.

To program a feature to a memory button

1Press ≤•‹.

2Press the memory button that you want to program.

3Press ≤ and enter the feature code.

4Use the paper labels that come with your telephone to identify the programmed button. To use the Feature Code, press the labeled button.

Memory button indicators

Memory button indicators are triangular icons (ˆ) that appear beside some memory buttons. If you program Intelligent Contact Center features on memory buttons with indicators, the indicators show additional information about the feature.

Intelligent Contact Center Agent Guide

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Contents Intelligent Contact Center Agent Guide Trademarks Task List Task List NN40040-101 Contents Contents NN40040-101 About this guide AudienceAbout CallPilot Symbols and text conventions Feature Getting started NN40040-101 To log on from a two-line display telephone Logging on to CallPilotTo log on from a one-line display telephone Logging on to Multimedia Contact CenterTo log on if you are taking only voice calls To log on if you are taking only browser callsWhat you should log on to Logging off CallPilotTo log off from a two-line display telephone To log off from a one-line display telephoneChanging your agent password To change your password from a two-line display telephoneTo change your password from a one-line display telephone Log on Using Feature CodesActivity Codes Supervisor HelpDisplay Waiting Calls To have an Activity Code sessionUsing Display Waiting Calls with a memory button To Display Waiting CallsNot Ready Programming Not Ready to a memory button To use Not ReadyAudible Notification Interval Record a CallTo program a feature to a memory button Memory button indicatorsProgramming a memory button Using Automatic Answer Other CallPilot featuresTo transfer a call Transferring callsSilent Monitor Viewing call informationImportant considerations about using features To play messages in a skillset mailbox Skillset mailboxesFollow-me browsing Multimedia CallPilot agents only Checking skillset mailboxes for messages