Toshiba GVMU/LVMU manual Overview

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The Grand Tour

Overview

Overview

Your voice mail system manages multiple voice processing functions simultaneously 24-hours-a-day, 7-days-a-week. Your mailbox is always available for callers to leave private voice messages. In addition, you can update your greeting at your convenience or send and receive messages from any tone-dialling telephone.

Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your extension is busy or you do not answer, callers can transfer to an operator, call another extension, or record a private, detailed message.

A representative in your company has been assigned as the System Administrator for the system. The System Administrator is responsible for configuring the system and your mailbox to suit your company’s needs.

The configuration affects how and which features you can access. Whenever possible, this guide provides information concerning feature exceptions and which features may be configured to work differently.

You can access your mailbox from any tone-dialling telephone using your security code. After you access your voice mail, you hear the number of messages you have in your message queue(s), followed by a prompt from the Main Menu options (see Figure 1). You can then:

•Listen to your messages

•Send or forward messages

•Reply to messages

•Manage your mailbox (e.g., change your greetings, create distribution lists, etc.)

•Listen to your messages at different speeds

In addition LVMU can provide the following features

•lets you listen to messages being left in you mailbox in real time, allowing you to connect the caller to your handset and take the call yourself should you wish.

•Call record can be used to record telephone conversations, either to your own voicemail box or any other of your choice.

•Variable speed message play back.

Where these three features appear to in this document they refer only to LVMU and are not supported by GVMU.

2	Strata LVMU/GVMU Voice Processing System User Guide 7/06

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Contents Strata GVMU/LVMU User Guide Voice Processing System User Guide Publication Information Compliance Statement License Agreement Contents Getting Started Iii Contents Organisation IntroductionCalls attention to important instructions or information ConventionsAction/Response Table Related Documents/MediaViii Grand Tour Overview Admin Main Menu Features to Personalise Your Mailbox Message QueuesNew Message Queue Saved Message Queue Message Types Forwarded MessageReply Message Busy GreetingsPersonal SystemPrivate Special Delivery OptionsFuture Delivery UrgentPersonal Distribution Lists Message Destination SelectionsUser Options System Distribution ListsDirectory User Tutorial New User User PromptsUser Tutorial New User User Tutorial Getting StartedAccess Your Mailbox From Internal Telephone From External TelephoneRecord Your Name Record Your Personal Greetings Change Your Security Code Exit Your Mailbox or User Mode Getting Started Play Messages Access MessagesPlayback Controls Play Next Message Play Messages Play Your MessagesFrom the Main Menu, press 1 Play Messages Play Messages Special Functions Return to the Special Functions Menu Continuous Delete Return to previous menu Play Messages Send Messages # End Recording Recording ControlsSelect Additional Destinations Special Delivery Options Send a MessageFrom the Main Menu, press 2 Send Messages Send Messages Send Messages Forward a Message Send Messages Send Messages Reply to the Current Message Personal List Enter a list number 1~7 Send Messages Special Delivery Options Future Delivery Manage Mailbox Manage Mailbox Change Your GreetingCreate or Record Over a Personal Greeting Repeat on Change Your Greeting Selection Review a Greeting Manage Mailbox Change Your User OptionsChange Your Do Not Disturb DND Setting Receive the call Change Your Call Screening SettingChange Your Security Code Create or Record Over Your Busy Greeting Select Your Busy Greeting Record Your Name Change Your Message Notification Manage Mailbox Review Your Option Settings From the Manage Mailbox Menu Manage Your ListsDelete a User ID from the list Manage Guest Mailboxes Manage Guest User IDsUse Guest User IDs Call Forward Integration FeaturesIntegration Features Responding to a Lit Msg LED Message WaitingTurning On/Off Message Waiting LED on Another Extension CIX IntegrationVoice Mail Main Menu To record a call Call Record Lvmu onlyCall Monitor Lvmu only Pause/Resume RecordingVoice Mail Conference Direct Transfer to Voice MailboxSafety Approval Safety Approval Table A-1 Selv LEXU-A, LEXU-B, Lcnu EU Compliance Equipment details Strata CTX/CIX100 Type Approval Type Approval Network Planning Information System Port to Port losses Table A-4 Glossary Dtmf Term Definition Personal List Term Definition Urgent Messages Index Fifo ~ R Strata LVMU/GVMU Voice Processing System User Guide 7/06