Toshiba CIX-AG-NP-VA manual Version

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Overview

Net Phone Software Enhancement History

Version 5.1

•ACD Viewer – The Net Phone ACD Viewer allows users connected to Strata ACD to view the status of all ACD groups to which they belong. This additional functionality does not require MIS software to be installed.

Net Phone shows the operating status of each group. Group view can be expanded to see the number of calls and the status of each of the agents and supervisors in the group. Each group contains a “My Status” icon showing agent’s own status in the group (logged in, logged out, busy, in wrap-up, etc.), and when you right-click on your icon you can change your status.

ACD Viewer requires Enhanced Strata ACD system.

Version 5.0

(Please note: The initial production release of this version is identified with the version number 5.0.200).

•VoIP Audio – Added the ability to interact with VoIP audio as a licensed option. This feature includes showing an “Audio Key” on Net Phone when the profile indicates the use of VoIP. This feature provides ringing and support for USB devices to be used with the audio stream. Also includes Plantronics wireless headset controls, called PerSonoCall, for a seemless integration using Plantronics devices.

•Secondary Extensions – Secondary extension support is important for people who may use a desk phone while in the office and use the VoIP capability assigned a different DN when away from his desk. The ability to answer and monitor both extensions is an important feature:

•Handles calls for the secondary extension.

•Supports a DSS capability

•DND and FWD support for the secondary extension.

•New Actions to allow DND of Secondary and Primary to be synchronized using Personal Call Handler Rules.

•Connection Profiles – Net Phone added the ability to define and select a user connection profile for logging into Net Server. User profiles makes it easier for mobile users to use a desk phone at times or use their IP phone at other times by

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Contents Net Phone Administrator Guide Publication Information Copyright Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents Contents Deploying Net PhoneIii This page is intentionally left blank Introduction OrganizationConventions IntroductionConventions Description Related Documents/Media This page is left intentionally blank Overview1 LAN OverviewNet Phone Software Enhancement History VersionVersion Overview Overview Strata CIX Net Phone AG 04/08 Calremind PC Requirements Power-UpRequirements LAN RequirementsSupport Plan Maintenance Beta VersionsInstallation2 Installing Net Phone Strata Net Phone Installation WizardStrata CIX Net Phone AG 04/08 Setup User Profiles InstallationInstallation Installation Voice over IP Audio This page is left intentionally blank Deploying Net Phone Server-based Automatic Upgrades How it WorksDeploying Net Phone Setting Up Net Server for Automatic Upgrades Deploying Net Phone Version Settings Definitions Advanced InformationThis page is left intentionally blank Dial Plan Setup Server-based Dial PlanTo Setup a Dial Plan on the Server Server-based Dial PlanCalling Within My Home Area Code Calling Outside the Home Area Code Test a Phone NumberServer-based Net Phone COS Create User Groups Net Server Server-based Net Phone COSStrata CIX Net Phone AG 04/08 Assign Users to Net Phone Application Net Server Server-based Net Phone COS Server-based Net Phone COS Server-based Net Phone COS Assigning Users to User Groups Net Server To Assign Users as Net Phone Administrators Assign Users as Net Phone Users Create Configuration Files using Admin Net Phone To Change the COS ConfigurationServer-based Net Phone COS Publishing the Configuration Files Verification of Settings Managing files on the ServerNet Phone Configuration Files Duplicating Configuration Files to Other PCsDial Plan Configuration File Config File DescriptionDirectory Files Button ConfigurationsKey Configs Description Directory Files DescriptionUser Defined Actions Action Files DescriptionPersonal Call Handling Rules NETPHN.RULAdvanced Configuration Post Call SurveyUsing Extra Information in Personal Call Handler Rules Extra Info Field Name DescriptionExample Editing .INI Files Editing the AGCOS.INI File COSCALLINFO.INI Setting the Format of Phone Numbers Editing the AgntPh.INI File Net Phone MainLogging Settings Definitions Message LampSettings Definitions EF,@@DEF AutoModify When the user has entered Editing the NPRec.INI File Recording To Show Recording StatusTo Enable Inserting Bookmarks Editing the ONPACD.INI File ACD ACDEditing ChatCOS.INI File Chat Open Architecture Interfaces Companion Applications Suite ConfigurationRegistry Entries Open Architecture InterfacesDDE Command Interface Call Control CommandsOpen Architecture Links DSS Call Divert CallModify Call Hold CallStop Recording Dial FeatureStart Recording Add BookmarkPhone Control Commands ACD Commands Copy Info Other CommandsRun Action Set InfoAppointment System CommandCalendar Calendar ReminderCommand File Interface OLE / COM InterfaceTo place a call on hold Format Hold Where Have been provided to the app using an event from Net Phone Dial Feature Code Set Phone ViewACD Agent Commands Get Info Perform ActionGet File Get Call InfoGet Feature List Set Info Field OutLook LookupGeneral Command Send ChatCauses Solutions Tapi Service Provider Not Matched Trouble ShootingInstallation Problems Net Phone Cannot be Installed over the NetworkTapi Service Provider Problems Extension Already Exists Causes Solutions Software Key Feature Points UnavailableService Unavailable Could Not Add New Client to DatabaseConfiguration Problems Causes Solutions Net Phone is Running in Demo ModeNet Phone Buttons are Transparent None of the Buttons on Net Phone Work Net Phone Drops into the System Tray and Will Not RunNet Phone Hangs Up when Clicking Anywhere in Goldmine Third Party Out Dialing/Screen Pop ProblemsCauses Solutions GoldMine is Not Dialing Out on Net Phone Tapi Outdial is Not Working with Goldmine on Win2000Causes Solutions Call History File is getting too big Net Phone Error using btn32x10.ocxNet Phone Hangs Up After Dialing an Outgoing Call This is the last page of the document

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

In terms of functionality, the CIX-AG-NP-VA stands out with its advanced call management features such as call forwarding, voicemail, and automatic call distribution. These capabilities enable businesses to streamline their communication processes, enhance customer service, and improve overall efficiency. Additionally, the system supports multiple lines, making it suitable for high-call-volume environments.

Furthermore, the Toshiba CIX-AG-NP-VA offers extensive connectivity options. It supports various networking protocols, enabling integration with existing IT infrastructures. This flexibility allows businesses to leverage their current technology while adopting new solutions, ensuring a smooth transition to a more advanced communication system.

Another notable characteristic is the user-friendly interface. The system is designed with intuitive controls, making it easy for users to navigate through its numerous features. Training staff on the CIX-AG-NP-VA is hassle-free, reducing downtime and improving productivity.

Lastly, the Toshiba CIX-AG-NP-VA has a strong emphasis on security. With advanced encryption and secure communication protocols, businesses can rest assured that their communications are safe from eavesdropping and cyber threats. Overall, the Toshiba CIX-AG-NP-VA stands as a robust telecommunications solution, combining versatility, advanced technologies, and essential features that empower businesses to enhance their communication capabilities.
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