Toshiba CIX-AG-NP-VA manual Overview

Page 20

Overview

Net Phone Software Enhancement History

•LOCATION – Location of event.

•ADVANCE – Number of minutes of advance notice this reminder is given.

•STATUS – Busy status (Free, Busy, Out of Office) of event.

•Post Call Survey Support – Supports an “auto transfer” on hang-up for use as a Post Call Survey. Uses two Extra Info fields titled “~PC_DEST” or “PC_DEST”.

•Personal Call Handler/User-defined Action Enhancements – User-defined Actions are a key building block for customizing Net Phone to take action when the Personal Call Handling rules have specified triggering events were encountered. These actions have been expanded to provide the following functions:

•Added an on screen Call Handler rules enable/disable control to make it easy to selectively use some rules at different times.

•Added a right-click menu that includes “copy” a rule as well as “delete” a rule.

•Added the availability of using Extra Info fields when defining Personal Call Handling rules when “Call Ringing” or “Call Answered” conditions exist.

•The Run Program type has been expanded to run “.lnk” and other file types.

•Added Set Phone DND to On/Off or On w/DND Msg. Including ability set or reset DND for either the Primary phone (Soft Phone) or the Secondary phone.

•Added Set Status Message to set a status message on your Net Phone.

•Added Set Phone Forwarding to set PBX call forwarding.

•Changed Time token (&T) to support time+’x’ minutes so that &T+35 will be current time plus 35 minutes. Thus creating an action Set Status Message for OUT TO LUNCH TIL &T+30 will show you returning in 30 minutes from the time it is invoked.

•Added new Time token (&U) to show time in US format of time followed by AM/PM which also supports the +’x’ minutes. Thus an action “OUT TIL &U+30 created at 14:25 will read OUT TIL 3:05PM.

•Admin Controls – Several additions have been made for administering Net Phones. These include new background files for centralized control of multiple Net Phone configurations, structural changes for working within Windows plus a new change for the user to control Call History contents.

•A new configuration file (NP_AppBs.ini) was added for centralized COS administration of Application keys with the ability to publish these settings for other Net Phone users.

6

Strata CIX Net Phone AG 04/08

Page 19 Page 21
Image 20
Page 19 Page 21
Contents Net Phone Administrator Guide Publication Information Copyright Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents Contents Deploying Net PhoneIii This page is intentionally left blank Introduction OrganizationConventions Description ConventionsIntroduction Related Documents/Media This page is left intentionally blank Overview1 LAN OverviewNet Phone Software Enhancement History VersionVersion Overview Overview Strata CIX Net Phone AG 04/08 Calremind Power-Up RequirementsPC Requirements LAN RequirementsSupport Plan Maintenance Beta VersionsInstallation2 Installing Net Phone Strata Net Phone Installation WizardStrata CIX Net Phone AG 04/08 Setup User Profiles InstallationInstallation Installation Voice over IP Audio This page is left intentionally blank Deploying Net Phone Deploying Net Phone Server-based Automatic UpgradesHow it Works Setting Up Net Server for Automatic Upgrades Deploying Net Phone Version Settings Definitions Advanced InformationThis page is left intentionally blank Dial Plan Setup Server-based Dial PlanTo Setup a Dial Plan on the Server Server-based Dial PlanCalling Within My Home Area Code Calling Outside the Home Area Code Test a Phone NumberServer-based Net Phone COS Create User Groups Net Server Server-based Net Phone COSStrata CIX Net Phone AG 04/08 Assign Users to Net Phone Application Net Server Server-based Net Phone COS Server-based Net Phone COS Server-based Net Phone COS Assigning Users to User Groups Net Server To Assign Users as Net Phone Administrators Assign Users as Net Phone Users Create Configuration Files using Admin Net Phone To Change the COS ConfigurationServer-based Net Phone COS Publishing the Configuration Files Verification of Settings Managing files on the ServerDuplicating Configuration Files to Other PCs Dial Plan Configuration FileNet Phone Configuration Files Config File DescriptionButton Configurations Key Configs DescriptionDirectory Files Directory Files DescriptionUser Defined Actions Action Files DescriptionPersonal Call Handling Rules NETPHN.RULAdvanced Configuration Post Call SurveyUsing Extra Information in Personal Call Handler Rules Extra Info Field Name DescriptionExample Editing .INI Files Editing the AGCOS.INI File COSCALLINFO.INI Setting the Format of Phone Numbers Editing the AgntPh.INI File Net Phone MainLogging Settings Definitions Message LampSettings Definitions EF,@@DEF AutoModify When the user has entered Editing the NPRec.INI File Recording To Show Recording StatusTo Enable Inserting Bookmarks Editing the ONPACD.INI File ACD ACDEditing ChatCOS.INI File Chat Open Architecture Interfaces Configuration Registry EntriesCompanion Applications Suite Open Architecture InterfacesOpen Architecture Links DDE Command InterfaceCall Control Commands Divert Call Modify CallDSS Call Hold CallDial Feature Start RecordingStop Recording Add BookmarkPhone Control Commands ACD Commands Other Commands Run ActionCopy Info Set InfoSystem Command CalendarAppointment Calendar ReminderCommand File Interface OLE / COM InterfaceTo place a call on hold Format Hold Where Have been provided to the app using an event from Net Phone Dial Feature Code Set Phone ViewACD Agent Commands Perform Action Get FileGet Info Get Call InfoGet Feature List Set Info Field OutLook LookupGeneral Command Send ChatTrouble Shooting Installation ProblemsCauses Solutions Tapi Service Provider Not Matched Net Phone Cannot be Installed over the NetworkTapi Service Provider Problems Causes Solutions Software Key Feature Points Unavailable Service UnavailableExtension Already Exists Could Not Add New Client to DatabaseNet Phone Buttons are Transparent Configuration ProblemsCauses Solutions Net Phone is Running in Demo Mode None of the Buttons on Net Phone Work Net Phone Drops into the System Tray and Will Not RunThird Party Out Dialing/Screen Pop Problems Causes Solutions GoldMine is Not Dialing Out on Net PhoneNet Phone Hangs Up when Clicking Anywhere in Goldmine Tapi Outdial is Not Working with Goldmine on Win2000Net Phone Hangs Up After Dialing an Outgoing Call Causes Solutions Call History File is getting too bigNet Phone Error using btn32x10.ocx This is the last page of the document

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

In terms of functionality, the CIX-AG-NP-VA stands out with its advanced call management features such as call forwarding, voicemail, and automatic call distribution. These capabilities enable businesses to streamline their communication processes, enhance customer service, and improve overall efficiency. Additionally, the system supports multiple lines, making it suitable for high-call-volume environments.

Furthermore, the Toshiba CIX-AG-NP-VA offers extensive connectivity options. It supports various networking protocols, enabling integration with existing IT infrastructures. This flexibility allows businesses to leverage their current technology while adopting new solutions, ensuring a smooth transition to a more advanced communication system.

Another notable characteristic is the user-friendly interface. The system is designed with intuitive controls, making it easy for users to navigate through its numerous features. Training staff on the CIX-AG-NP-VA is hassle-free, reducing downtime and improving productivity.

Lastly, the Toshiba CIX-AG-NP-VA has a strong emphasis on security. With advanced encryption and secure communication protocols, businesses can rest assured that their communications are safe from eavesdropping and cyber threats. Overall, the Toshiba CIX-AG-NP-VA stands as a robust telecommunications solution, combining versatility, advanced technologies, and essential features that empower businesses to enhance their communication capabilities.
Top Page Image Contents