Toshiba CIX-AG-NP-VA manual To Enable Inserting Bookmarks

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Server-based Net Phone COS

Editing the NP_Rec.INI File (Recording)

To Enable Inserting Bookmarks

Net Phone can be used to manually insert bookmarks into the OAISYS Tracer recordings while the call is recording. Change Set_Bookmark to =Y. This setting also makes this feature available in System/PBX Commands for creating User Defined Actions. The lines marked Bookmark1= to Bookmark’x’= provides a naming list for a selection of bookmarks to be inserted. The number of choices can be reduced or increased. Delete lines not needed or add new default bookmarks by incrementing the numerical value accordingly. Replace the text following the ‘=’ character as needed to meet your needs. These bookmarks can be are presented to the user when the user right-clicks the Record button for making a selection.

[Recording]

Set_BookMark=N Bookmark1=Important Point Bookmark2=Listen Here Bookmark3=Phone Number Bookmark4=Abusive Language Bookmark5=Customer Service Issue Bookmark6=Customer Order Bookmark7=Confirmation

Some applications may want to create unique buttons for frequently used bookmarks. This can be done by creating a User Defined Action, selecting System/PBX Command, then choosing RECORDBKMARK=“Bookmark Text”. This button will work independently of the bookmarks defined above, thus the user does not need to have the Record Button on Net Phone, but will require the setting Set_Bookmark=Y. If for example, abusive language is a problem, a button can be created using the Record Bookmark action and replacing “Bookmark Text” with “Abusive Language”. When the user presses this button this bookmark is inserted into the recording record.

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Strata CIX Net Phone AG 04/08

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Contents Net Phone Administrator Guide Publication Information Copyright Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents Contents Deploying Net PhoneIii This page is intentionally left blank Introduction OrganizationConventions IntroductionConventions Description Related Documents/Media This page is left intentionally blank Overview1 LAN OverviewNet Phone Software Enhancement History VersionVersion Overview Overview Strata CIX Net Phone AG 04/08 Calremind Power-Up RequirementsPC Requirements LAN RequirementsSupport Plan Maintenance Beta VersionsInstallation2 Installing Net Phone Strata Net Phone Installation WizardStrata CIX Net Phone AG 04/08 Setup User Profiles InstallationInstallation Installation Voice over IP Audio This page is left intentionally blank Deploying Net Phone Server-based Automatic Upgrades How it WorksDeploying Net Phone Setting Up Net Server for Automatic Upgrades Deploying Net Phone Version Settings Definitions Advanced InformationThis page is left intentionally blank Dial Plan Setup Server-based Dial PlanTo Setup a Dial Plan on the Server Server-based Dial PlanCalling Within My Home Area Code Calling Outside the Home Area Code Test a Phone NumberServer-based Net Phone COS Create User Groups Net Server Server-based Net Phone COSStrata CIX Net Phone AG 04/08 Assign Users to Net Phone Application Net Server Server-based Net Phone COS Server-based Net Phone COS Server-based Net Phone COS Assigning Users to User Groups Net Server To Assign Users as Net Phone Administrators Assign Users as Net Phone Users Create Configuration Files using Admin Net Phone To Change the COS ConfigurationServer-based Net Phone COS Publishing the Configuration Files Verification of Settings Managing files on the ServerDuplicating Configuration Files to Other PCs Dial Plan Configuration FileNet Phone Configuration Files Config File DescriptionButton Configurations Key Configs DescriptionDirectory Files Directory Files DescriptionUser Defined Actions Action Files DescriptionPersonal Call Handling Rules NETPHN.RULAdvanced Configuration Post Call SurveyUsing Extra Information in Personal Call Handler Rules Extra Info Field Name DescriptionExample Editing .INI Files Editing the AGCOS.INI File COSCALLINFO.INI Setting the Format of Phone Numbers Editing the AgntPh.INI File Net Phone MainLogging Settings Definitions Message LampSettings Definitions EF,@@DEF AutoModify When the user has entered Editing the NPRec.INI File Recording To Show Recording StatusTo Enable Inserting Bookmarks Editing the ONPACD.INI File ACD ACDEditing ChatCOS.INI File Chat Open Architecture Interfaces Configuration Registry EntriesCompanion Applications Suite Open Architecture InterfacesDDE Command Interface Call Control CommandsOpen Architecture Links Divert Call Modify CallDSS Call Hold CallDial Feature Start RecordingStop Recording Add BookmarkPhone Control Commands ACD Commands Other Commands Run ActionCopy Info Set InfoSystem Command CalendarAppointment Calendar ReminderCommand File Interface OLE / COM InterfaceTo place a call on hold Format Hold Where Have been provided to the app using an event from Net Phone Dial Feature Code Set Phone ViewACD Agent Commands Perform Action Get FileGet Info Get Call InfoGet Feature List Set Info Field OutLook LookupGeneral Command Send ChatTrouble Shooting Installation ProblemsCauses Solutions Tapi Service Provider Not Matched Net Phone Cannot be Installed over the NetworkTapi Service Provider Problems Causes Solutions Software Key Feature Points Unavailable Service UnavailableExtension Already Exists Could Not Add New Client to DatabaseConfiguration Problems Causes Solutions Net Phone is Running in Demo ModeNet Phone Buttons are Transparent None of the Buttons on Net Phone Work Net Phone Drops into the System Tray and Will Not RunThird Party Out Dialing/Screen Pop Problems Causes Solutions GoldMine is Not Dialing Out on Net PhoneNet Phone Hangs Up when Clicking Anywhere in Goldmine Tapi Outdial is Not Working with Goldmine on Win2000Causes Solutions Call History File is getting too big Net Phone Error using btn32x10.ocxNet Phone Hangs Up After Dialing an Outgoing Call This is the last page of the document

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

In terms of functionality, the CIX-AG-NP-VA stands out with its advanced call management features such as call forwarding, voicemail, and automatic call distribution. These capabilities enable businesses to streamline their communication processes, enhance customer service, and improve overall efficiency. Additionally, the system supports multiple lines, making it suitable for high-call-volume environments.

Furthermore, the Toshiba CIX-AG-NP-VA offers extensive connectivity options. It supports various networking protocols, enabling integration with existing IT infrastructures. This flexibility allows businesses to leverage their current technology while adopting new solutions, ensuring a smooth transition to a more advanced communication system.

Another notable characteristic is the user-friendly interface. The system is designed with intuitive controls, making it easy for users to navigate through its numerous features. Training staff on the CIX-AG-NP-VA is hassle-free, reducing downtime and improving productivity.

Lastly, the Toshiba CIX-AG-NP-VA has a strong emphasis on security. With advanced encryption and secure communication protocols, businesses can rest assured that their communications are safe from eavesdropping and cyber threats. Overall, the Toshiba CIX-AG-NP-VA stands as a robust telecommunications solution, combining versatility, advanced technologies, and essential features that empower businesses to enhance their communication capabilities.
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