Toshiba CIX-AG-NP-VA manual ACD Commands

Page 81

 

 

Open Architecture Interfaces

 

 

Open Architecture Links

ACD Commands

 

 

 

 

 

Agent Login

Log into an ACD Group.

 

 

 

 

 

 

Format:

ACD_LOGIN, AgentID, Pilot, ForExt, popup

 

 

 

 

 

 

 

AgentID = leave blank if not by AgentID, “*” = use last Agent ID

 

 

 

used

 

 

Where:

Pilot = ACD group extension, left blank = ALL

 

 

ForExt = Blank = 1st-party, Non-blank – target 3rd-party

 

 

 

extension

 

 

 

Popup = Non-blank – means popup Net Phone. If = “L” then also

 

 

 

popup the Login/Logout screen.

 

 

 

 

 

 

Example:

ACD_LOGIN,,, = Log me into all my ACD groups

 

 

 

 

 

 

Agent Logout

Log out of an ACD Group.

 

 

 

 

 

 

Format:

ACD_LOGOUT, AgentID, Pilot, ForExt, popup

 

 

 

 

 

 

 

AgentID = Leave blank if not by AgentID, “*” = use last Agent ID

 

 

 

used

 

 

Where:

Pilot = ACD group extension, left blank = ALL

 

 

ForExt = Blank = 1st-party, Non-blank – target 3rd-party

 

 

 

extension

 

 

 

Popup = Non-blank – means popup Net Phone. If = “L” then also

 

 

 

popup the Login/Logout screen.

 

 

 

 

 

 

Set Wrapup

End or set a wrapup time.

 

 

 

 

 

 

Format:

ACD_WRAPUP, AgentID, TimeSecs

 

 

 

 

 

 

 

AgentID = Leave blank if not by AgentID, “*” = use last Agent ID

 

 

Where:

used

 

 

TimeSecs = If blank or zero – it will “Clear Wrapup”, If non-zero it

 

 

 

 

 

 

will set the agent state to Wrapup (WNR) for this amount of time.

 

 

 

 

 

 

Monitor Call

Monitor a call on this extension.

 

 

 

 

 

 

Format:

MONITOR_CALL, Ext#

 

 

 

 

 

 

Where:

Ext# = Extension of phone on a call

 

 

 

 

 

 

Add Me

As Agent Help Supervisor for this extension

 

 

 

 

 

 

Format:

ADD_TOCALL, Ext#

 

 

 

 

 

 

Where:

Ext# = Extension of phone on a call

 

 

 

 

 

Strata CIX Net Phone AG 04/08

67

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Contents Net Phone Administrator Guide Publication Information Copyright Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Warranties for NON-TOSHIBA Branded Third Party Products Contents Deploying Net Phone ContentsIii This page is intentionally left blank Organization IntroductionConventions IntroductionConventions Description Related Documents/Media This page is left intentionally blank Overview1 Overview LANVersion Net Phone Software Enhancement HistoryVersion Overview Overview Strata CIX Net Phone AG 04/08 Calremind Requirements Power-UpPC Requirements LAN RequirementsBeta Versions Support Plan MaintenanceInstallation2 Strata Net Phone Installation Wizard Installing Net PhoneStrata CIX Net Phone AG 04/08 Installation Setup User ProfilesInstallation Installation Voice over IP Audio This page is left intentionally blank Deploying Net Phone Server-based Automatic Upgrades How it WorksDeploying Net Phone Setting Up Net Server for Automatic Upgrades Deploying Net Phone Advanced Information Version Settings DefinitionsThis page is left intentionally blank Server-based Dial Plan Dial Plan SetupServer-based Dial Plan To Setup a Dial Plan on the ServerCalling Within My Home Area Code Test a Phone Number Calling Outside the Home Area CodeServer-based Net Phone COS Server-based Net Phone COS Create User Groups Net ServerStrata CIX Net Phone AG 04/08 Assign Users to Net Phone Application Net Server Server-based Net Phone COS Server-based Net Phone COS Server-based Net Phone COS Assigning Users to User Groups Net Server To Assign Users as Net Phone Administrators Assign Users as Net Phone Users To Change the COS Configuration Create Configuration Files using Admin Net PhoneServer-based Net Phone COS Publishing the Configuration Files Managing files on the Server Verification of SettingsDial Plan Configuration File Duplicating Configuration Files to Other PCsNet Phone Configuration Files Config File DescriptionKey Configs Description Button ConfigurationsDirectory Files Directory Files DescriptionAction Files Description User Defined ActionsNETPHN.RUL Personal Call Handling RulesPost Call Survey Advanced ConfigurationExtra Info Field Name Description Using Extra Information in Personal Call Handler RulesExample Editing the AGCOS.INI File COS Editing .INI FilesCALLINFO.INI Editing the AgntPh.INI File Net Phone Main Setting the Format of Phone NumbersMessage Lamp Logging Settings DefinitionsSettings Definitions EF,@@DEF AutoModify When the user has entered To Show Recording Status Editing the NPRec.INI File RecordingTo Enable Inserting Bookmarks ACD Editing the ONPACD.INI File ACDEditing ChatCOS.INI File Chat Open Architecture Interfaces Registry Entries ConfigurationCompanion Applications Suite Open Architecture InterfacesDDE Command Interface Call Control CommandsOpen Architecture Links Modify Call Divert CallDSS Call Hold CallStart Recording Dial FeatureStop Recording Add BookmarkPhone Control Commands ACD Commands Run Action Other CommandsCopy Info Set InfoCalendar System CommandAppointment Calendar ReminderOLE / COM Interface Command File InterfaceTo place a call on hold Format Hold Where Have been provided to the app using an event from Net Phone Set Phone View Dial Feature CodeACD Agent Commands Get File Perform ActionGet Info Get Call InfoGet Feature List OutLook Lookup Set Info FieldSend Chat General CommandInstallation Problems Trouble ShootingCauses Solutions Tapi Service Provider Not Matched Net Phone Cannot be Installed over the NetworkTapi Service Provider Problems Service Unavailable Causes Solutions Software Key Feature Points UnavailableExtension Already Exists Could Not Add New Client to DatabaseConfiguration Problems Causes Solutions Net Phone is Running in Demo ModeNet Phone Buttons are Transparent Net Phone Drops into the System Tray and Will Not Run None of the Buttons on Net Phone WorkCauses Solutions GoldMine is Not Dialing Out on Net Phone Third Party Out Dialing/Screen Pop ProblemsNet Phone Hangs Up when Clicking Anywhere in Goldmine Tapi Outdial is Not Working with Goldmine on Win2000Causes Solutions Call History File is getting too big Net Phone Error using btn32x10.ocxNet Phone Hangs Up After Dialing an Outgoing Call This is the last page of the document

CIX-AG-NP-VA specifications

The Toshiba CIX-AG-NP-VA is a cutting-edge telecommunications system designed to meet the demanding communication needs of modern businesses. Built with advancements in digital telephony, the CIX-AG-NP-VA offers reliability, flexibility, and a suite of features that cater to various organizational sizes.

One of the key features of the CIX-AG-NP-VA is its robust scalability. This system can be easily adapted to accommodate growing business requirements. It supports various extensions, allowing companies to start with a basic setup and expand as needed, making it an ideal solution for both small businesses and large enterprises.

The CIX-AG-NP-VA incorporates VoIP technology, providing significant cost savings and enhanced communication capabilities. Voice over Internet Protocol (VoIP) allows users to make voice calls over the internet, minimizing the reliance on traditional phone lines. This feature not only reduces operational costs but also facilitates seamless integration with other digital services, ensuring high-quality voice communication.

In terms of functionality, the CIX-AG-NP-VA stands out with its advanced call management features such as call forwarding, voicemail, and automatic call distribution. These capabilities enable businesses to streamline their communication processes, enhance customer service, and improve overall efficiency. Additionally, the system supports multiple lines, making it suitable for high-call-volume environments.

Furthermore, the Toshiba CIX-AG-NP-VA offers extensive connectivity options. It supports various networking protocols, enabling integration with existing IT infrastructures. This flexibility allows businesses to leverage their current technology while adopting new solutions, ensuring a smooth transition to a more advanced communication system.

Another notable characteristic is the user-friendly interface. The system is designed with intuitive controls, making it easy for users to navigate through its numerous features. Training staff on the CIX-AG-NP-VA is hassle-free, reducing downtime and improving productivity.

Lastly, the Toshiba CIX-AG-NP-VA has a strong emphasis on security. With advanced encryption and secure communication protocols, businesses can rest assured that their communications are safe from eavesdropping and cyber threats. Overall, the Toshiba CIX-AG-NP-VA stands as a robust telecommunications solution, combining versatility, advanced technologies, and essential features that empower businesses to enhance their communication capabilities.
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