Mitel 5212/5224 manual Call Handling, Hold, Mute

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CALL HANDLING

Hold

To place a call on Hold:

zPress ( HOLD ).

To retrieve a call from Hold:

1.Lift the handset.

2.Press the flashing line key.

To retrieve a call from Hold at another phone, do one of the following:

zPress the flashing line key.

zDial **1 and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.

To turn Mute on during a call:

zPress ( MUTE ). The ( MUTE ) light turns ON.

To turn Mute off and return to the conversation:

zPress ( MUTE ). The ( MUTE ) light turns OFF.

Note: If you are on a Handsfree MUTED call and you lift the handset, the handset microphone is automatically enabled and the MUTE light turns OFF.

NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the secondary system while your speaker or handset is muted (that is, while the Mute key is lit) the call remains muted until you hang up.

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Contents User Guide 3300 ICP Contents Making and Answering Calls Using the Line Interface Module 5224 IP Phone only About Your Phone 5212 IP Phone 5224 IP Phone Feature Function Elements of Your PhoneFeatureFunction Important Note for Headset Users Selecting Menu Options IP Phone Line Interface Module Tips for Your Comfort and SafetyFor Users on Resilient 3300 ICP Systems Dont cradle the handsetTo tilt your telephone for better viewing Adjust the viewing angleProtect your hearing To adjust the Ringer Pitch while the set is idle Handset Receiver Volume ControlTo adjust the Ringer Volume while the set is ringing Customizing Your 5212/5224 IP PhoneDisplay Contrast Control Speaker Volume ControlTo adjust the Display Contrast while your set is idle To program a personal key 5224 IP Phone Only Feature KeysTo display information about a key Make a call Making and Answering CallsLanguage Change Answer a callEmergency Calls When Emergency Call Routing not Programmed Emergency CallsEmergency Calls When Emergency Call Routing Programmed Redial Saved Number Phonebook 5224 IP Phone onlyRedial To store a Speed Call number Speed Call KeysTo dial a stored Speed Call number To store a personal Speed Call number Speed Call PersonalTo dial a stored personal Speed Call number Handsfree Operation Auto-Answer Group ListenMute Call HandlingHold Conference Split TransferConference To move a call on hold to another line appearance Add Held 5224 IP Phone onlySwap To alternate between the two partiesCall Forward To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Im Here Call Forward Override Call Forward End ChainingCall Forward Forced 5224 IP Phone only To force an incoming call to be forwardedTo turn Messaging Advisory off Messaging AdvisoryTo turn Messaging Advisory on Messaging Callback To cancel a Callback Messaging Cancel CallbackMessaging Cancel All Callbacks To cancel all CallbacksAttendant Call Hold Remote Retrieve Using Advanced FeaturesAccount Codes To retrieve a parked call Call ParkTo park an active call Do Not Disturb Call PickupCampon Direct Paging OverridePaging To use PagingTo turn Handsfree Answerback off Direct Paging Handsfree Answerback EnabledTo turn Handsfree Answerback on To answer a call using Handsfree Answerback To end a Handsfree Answerback callDirect Paging Handsfree Answerback Disabled Arrives Burst of toneReminder 5224 IP Phone only To view, change, and/or cancel a pending ReminderTo acknowledge a Reminder when your phone rings once To end a Direct Page call, do one of the followingHeadset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled To hang upTo disable Headset Operation Headset Operation with Feature Control SwitchTo enable or disable Headset Operation To answer a callMusic Trunk Flash To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer To make a GroupTo listen to a recording Record a CallTo start recording while on a 2-party call Hot Desking To remotely log out a Hot Desking phone Tag Call To tag a malicious callCall History To display the call history, and view call detailTo delete a particular call from the call log To return a callTo delete all missed, answered, or outgoing call logs Night Answer Mobile Extension Using the Line Interface Module 5224 IP Phone onlyRelease To release from an attempted transfer or conference callTo make a call using the Line Interface Module line To answer a call using the Line Interface Module lineHold a Call Failover Mode