Mitel 5230 manual Updating Your Call History, Viewing Your Call History

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5230 IP Appliance User Guide

Updating Your Call History

The telephone switch keeps data on all the calls you make and receive. When you update your Call History, you get the information on the calls you’ve made since you last updated your Call History. Your Call History is automatically updated when you dock your PDA to a 5230 IP Appliance and start the PDA Phone application.

To manually update your Call History

1.Start the Call History application (see “To start the Call History application” on page 31).

2.In the Tools menu, select Refresh List.

Viewing Your Call History

You can view the calls you made and received using the following criteria:

•All Calls

•New Calls

•Incoming Calls

•Outgoing Calls

•Missed Calls

Note: New calls are the calls that appeared the last time you updated your Call History. These New calls become Viewed calls the next time you update your Call History. Missed calls do not include incoming calls while you are on the phone.

For each call, you can view the following information:

•Basic information (Call History main window):

-New (dark arrow on icon) or Viewed (clear arrow on icon). To change all new calls to Viewed, update your Call History.

-Caller/recipient name or number (if available)

-Time and date of call

•Detailed information (View Details window):

-Name and number of caller/recipient (if available)

-Detailed date and time of call

-Type of call (incoming, outgoing or missed)

-Duration of last call

-Number of times a call was received from a given caller (for Missed and Incoming Calls) on that day

-Number of times you called a given recipient on that day

You can also view your Contacts information for the caller/recipient if there is an entry in your Contacts for that person.

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Contents User Guide Page Contents Making and Receiving Calls Using the Other 5230 ApplicationsIP Appliance User Guide Appendix A-Additional InformationAppendix B-Using the 5230 IP Appliance Without a PDA IP Appliance User Guide RevisionB About This User Guide ConventionsIP Appliance with PDA IP Appliance without PDA 5230 IP ApplianceFront View IP Appliance Connectors Back View5230 IP Appliance Set FeaturesComponents Personality ModuleUser Types DocumentationInstalling the Stand Tips for Your Comfort and SafetyAdjusting the Viewing Angle Don’t Cradle the HandsetAbout Resiliency Before you StartAbout Text Input Options Docking your PDA Installing the 5230 IP Appliance PDA ApplicationsStarting the 5230 IP Appliance PDA Applications Starting the 5230 PDA Phone ApplicationPDA Phone Application-Main Screen Exploring the 5230 ApplicationsPDA Phone Application Accessing 5230 Applications Making and Receiving CallsPDA Phone Application-View Menu Setting Your PreferencesChanging PDA Phone Display Options Hot Desk settings Getting Started User Type Settings To Log in a Hot Desk 5230 IP Appliance Using a Hot Desk PhoneWhat’s Next? To Log Out of a Hot Desk 5230 IP ApplianceTo start the Feature Keys application About the Feature Keys ApplicationExamples of Feature Key Pages Application Modes Programming a Feature KeyClearing a Feature Quick LaunchTo create a category Category PagesCategory Pages List To select a category Tap Edit Category…Tap Rename… Call Forward Feature KeysIP Appliance User Guide To rename a category To delete a categoryCall Forward Profiles To use activate a Call Forward Feature KeyTo program a Call Forward profile Feature Key To view the current Call Forward profileDefine Call Forward Setting Window Tap ImportOther Call Forward Settings To create/edit a Speed Dial key Speed Dial Feature KeysTo use a Speed Dial Feature Key Other Features Keys Using the 5230 Feature Keys Application Speed Dial WindowAccount Codes Call ParkCall Pickup To pick up a call using a Call Pickup Feature KeyTo program a Call Pickup Feature Key Callback To cancel Callback requestsTo program a Callback Feature Key To request and answer a CallbackTo use Campon and Call Privacy To program a Campon Feature KeyCampon To program a Clear All Features Feature Key Clear All Features Feature KeyTo use the Clear All Features Feature Key To enable/disable Do Not DisturbTo enable/disable Do Not Disturb for a remote station To program a Do Not Disturb Feature KeyIf desired, select Turn headset off when PDA is removed To enable/disable your headsetTo program a Headset Feature Key HeadsetCall History To start the Call History applicationViewing Your Call History To manually update your Call HistoryUpdating Your Call History To view details on a call Using the Other 5230 Applications To view your Call HistoryCall History-Main Window Call History-View Call DetailsTo dial from your Call History Manipulating a Call History ItemTo add a caller/recipient to your Contacts List To delete a call from your Call HistoryAdd to Send It Contacts ToolsImport Number Dial by ContactsEntering a Dialing Prefix Free-Form and Canonical Formats IP Appliance User Guide To dial by contactsDial by Contacts Window To send a file Send ItTo start the Send It application Send It OutboxTo manage files To change your Send It preferencesTo start the Visual Voice Mail application Visual Voice MailVisual Voice Mail Properties Select Visual Voice Mail… in the View menuUpdating your List of Voice Mails To choose when to update your list of voice mailsTo manually update your list of voice mails To download your list of voice mailsVisual Voice Mail Main Window Viewing and Listening to Voice MailsTo view your list of voice mails To change the viewing criteriaTo add a caller to your Contacts IP Appliance User Guide To listen to a voice mailPlay Window To return a call Messages menu, select View Contact…To save or delete a voice mail IP Appliance User Guide RevisionB To make a call Operation of the 5230 IP ApplianceOperating Modes Call Making Features Call TransferConference Call Handsfree OperationHeadset Operation Hold MessagingPhonebook To dial from the PhonebookRecord a Call Redial Last NumberTo move from one call to another SwapTo call another party while on a call To end the callsCharging the PDA Using Your PDA with the 5230 IP ApplianceTo set the recommended synchronization settings Data SynchronizationInstalling/Upgrading the 5230 IP Appliance Applications RevisionATo change a Personality Module Connecting a Local Power SupplyChanging the Personality Module Inserting a Personality ModuleTo remove a local power supply Using the Canonical Dialing FormatIP Appliance User Guide To connect a local power supply About Dialing FormatsTap the Dialing Patterns button Setting the PDA’s Dialing LocationsAbout Canonical Format IP Appliance User Guide RevisionA Customizing the 5230 IP Appliance Ringer VolumeAccessing the Desktop Tool Desktop ToolDesktop Tool Home IP Appliance User Guide To access the Desktop ToolTo change your Desktop Tool password To change the Desktop Tool display languageCall Forward Profile To access your voice mailbox when you have a new voice mailVoice Mail Hot Desking Feature Access CodesTo enable/disable Call Forward End Chaining Call Forward End ChainingTo retrieve a parked call Call Forward OverrideTo override a remote station’s call forward To pick up a callPersonal Speed Dial Redial Saved NumberTrunk Flash To flash a trunk while on an outside callIP Appliance User Guide RevisionB
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5230 specifications

The Mitel 5230 is a sophisticated IP desk phone designed to enhance productivity in modern business environments. As part of the Mitel family, it integrates seamlessly with advanced communication technologies, catering to the needs of various organizations, from small enterprises to large corporations.

One of the main features of the Mitel 5230 is its user-friendly interface. The phone is equipped with a large, high-resolution display that provides clear visibility of calls, messages, and applications. Users can navigate through menus easily, increasing efficiency and enabling quick access to vital information. The phone also boasts programmable keys that allow users to customize the layout according to their preferences, facilitating quick access to frequently used functions.

The Mitel 5230 is designed for optimal voice quality, leveraging advanced audio technologies such as wideband audio and high-definition voice. This results in clearer, more natural sound during calls, improving communication and reducing misunderstandings. The phone also supports full-duplex hands-free operation, allowing users to participate in conversations without having to hold the receiver, which can be especially useful for multitasking.

Another significant characteristic of the Mitel 5230 is its support for various communication protocols, enabling compatibility with numerous Mitel systems and other VoIP platforms. This flexibility means that businesses can integrate the phone into their existing communication infrastructure with ease, ensuring that all employees can benefit from its features.

The Mitel 5230 also prioritizes connectivity with built-in Ethernet ports, allowing users to connect to the network directly and providing power over Ethernet (PoE) capabilities. This streamlines installation, as it eliminates the need for separate power cables, reducing clutter and simplifying workspace organization.

In addition to its robust standard features, the Mitel 5230 supports a range of advanced applications, including unified communications tools and collaboration software. This integration facilitates enhanced teamwork and communication among employees, whether they are in the office or working remotely.

Overall, the Mitel 5230 stands out as a reliable and feature-rich IP desk phone, perfectly suited for the needs of contemporary businesses. Its combination of usability, audio quality, flexibility, and integration capabilities makes it an ideal choice for organizations looking to improve their communication systems and enhance employee productivity.
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