Mitel 5230 manual Call Making Features, Call Transfer

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5230 IP Appliance User Guide

To receive a call

1.When a new call starts ringing, the display shows which line is ringing, with the name/number of the caller (if available). The ringing line button on the PDA flashes red.

2.Lift the handset and start talking to your party. The line button on the PDA turns solid red.

•To immediately forward the call to the programmed attendant or voice mailbox, tap/press the Forward softkey.

To end a call

•Hang up the handset. OR Press the key. OR Press the Cancel button on the PDA. The line button turns grey (idle display).

To change the speaker volume

•While on a call, press the or key to adjust the volume of the handset, headset or handsfree speaker. The setting is saved for your next call.

Call Making Features

Note: Not all features may be available on your system. Talk to your system administrator for more information.

Call Transfer

To transfer a call to an unconnected party

1.While on a call, press the key. The call is put on hold.

2.Call the party to which you want to transfer the call (using any call making feature).

•To cancel call transfer, press the key, or the Cancel button on the PDA.

•If you want to talk to this person, wait until the connection is established, then hang up to transfer the held call (attended transfer).

•If you do not need to talk to this person, hang up. The held call is transferred to the call in progress (blind or unattended call transfer).

Note: If the call is unanswered, the call returns to your extension number.

To transfer a call to a party already on hold

Note: You need at least two line appearances on your 5230 IP Appliance to use this feature.

1.While on a call, press the key. The call is put on hold.

2.Tap the line icon of the call previously on hold, and hang up. The call you put on hold in step 1 is transferred to the call on this line.

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Contents User Guide Page Contents Using the Other 5230 Applications IP Appliance User GuideMaking and Receiving Calls Appendix A-Additional InformationAppendix B-Using the 5230 IP Appliance Without a PDA IP Appliance User Guide RevisionB About This User Guide ConventionsFront View 5230 IP ApplianceIP Appliance with PDA IP Appliance without PDA IP Appliance Connectors Back ViewFeatures Components5230 IP Appliance Set Personality ModuleUser Types DocumentationTips for Your Comfort and Safety Adjusting the Viewing AngleInstalling the Stand Don’t Cradle the HandsetAbout Text Input Options Before you StartAbout Resiliency Installing the 5230 IP Appliance PDA Applications Starting the 5230 IP Appliance PDA ApplicationsDocking your PDA Starting the 5230 PDA Phone ApplicationPDA Phone Application Exploring the 5230 ApplicationsPDA Phone Application-Main Screen Accessing 5230 Applications Making and Receiving CallsChanging PDA Phone Display Options Setting Your PreferencesPDA Phone Application-View Menu Hot Desk settings Getting Started User Type Settings Using a Hot Desk Phone What’s Next?To Log in a Hot Desk 5230 IP Appliance To Log Out of a Hot Desk 5230 IP ApplianceExamples of Feature Key Pages About the Feature Keys ApplicationTo start the Feature Keys application Programming a Feature Key Clearing a FeatureApplication Modes Quick LaunchCategory Pages Category Pages List To select a categoryTo create a category Tap Edit Category…Call Forward Feature Keys IP Appliance User Guide To rename a categoryTap Rename… To delete a categoryTo use activate a Call Forward Feature Key To program a Call Forward profile Feature KeyCall Forward Profiles To view the current Call Forward profileDefine Call Forward Setting Window Tap ImportOther Call Forward Settings To use a Speed Dial Feature Key Speed Dial Feature KeysTo create/edit a Speed Dial key Other Features Keys Using the 5230 Feature Keys Application Speed Dial WindowAccount Codes Call ParkTo program a Call Pickup Feature Key To pick up a call using a Call Pickup Feature KeyCall Pickup To cancel Callback requests To program a Callback Feature KeyCallback To request and answer a CallbackCampon To program a Campon Feature KeyTo use Campon and Call Privacy Clear All Features Feature Key To use the Clear All Features Feature KeyTo program a Clear All Features Feature Key To enable/disable Do Not DisturbTo enable/disable Do Not Disturb for a remote station To program a Do Not Disturb Feature KeyTo enable/disable your headset To program a Headset Feature KeyIf desired, select Turn headset off when PDA is removed HeadsetCall History To start the Call History applicationUpdating Your Call History To manually update your Call HistoryViewing Your Call History Using the Other 5230 Applications To view your Call History Call History-Main WindowTo view details on a call Call History-View Call DetailsManipulating a Call History Item To add a caller/recipient to your Contacts ListTo dial from your Call History To delete a call from your Call HistoryContacts Tools Import NumberAdd to Send It Dial by ContactsDial by Contacts Window IP Appliance User Guide To dial by contactsEntering a Dialing Prefix Free-Form and Canonical Formats Send It To start the Send It applicationTo send a file Send It OutboxTo manage files To change your Send It preferencesVisual Voice Mail Visual Voice Mail PropertiesTo start the Visual Voice Mail application Select Visual Voice Mail… in the View menuTo choose when to update your list of voice mails To manually update your list of voice mailsUpdating your List of Voice Mails To download your list of voice mailsViewing and Listening to Voice Mails To view your list of voice mailsVisual Voice Mail Main Window To change the viewing criteriaPlay Window IP Appliance User Guide To listen to a voice mailTo add a caller to your Contacts To save or delete a voice mail Messages menu, select View Contact…To return a call IP Appliance User Guide RevisionB Operating Modes Operation of the 5230 IP ApplianceTo make a call Call Making Features Call TransferConference Call Handsfree OperationHeadset Operation Hold MessagingPhonebook To dial from the PhonebookRecord a Call Redial Last NumberSwap To call another party while on a callTo move from one call to another To end the callsUsing Your PDA with the 5230 IP Appliance To set the recommended synchronization settingsCharging the PDA Data SynchronizationInstalling/Upgrading the 5230 IP Appliance Applications RevisionAConnecting a Local Power Supply Changing the Personality ModuleTo change a Personality Module Inserting a Personality ModuleUsing the Canonical Dialing Format IP Appliance User Guide To connect a local power supplyTo remove a local power supply About Dialing FormatsAbout Canonical Format Setting the PDA’s Dialing LocationsTap the Dialing Patterns button IP Appliance User Guide RevisionA Ringer Volume Accessing the Desktop ToolCustomizing the 5230 IP Appliance Desktop ToolIP Appliance User Guide To access the Desktop Tool To change your Desktop Tool passwordDesktop Tool Home To change the Desktop Tool display languageVoice Mail To access your voice mailbox when you have a new voice mailCall Forward Profile Feature Access Codes To enable/disable Call Forward End ChainingHot Desking Call Forward End ChainingCall Forward Override To override a remote station’s call forwardTo retrieve a parked call To pick up a callPersonal Speed Dial Redial Saved NumberTrunk Flash To flash a trunk while on an outside callIP Appliance User Guide RevisionB
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5230 specifications

The Mitel 5230 is a sophisticated IP desk phone designed to enhance productivity in modern business environments. As part of the Mitel family, it integrates seamlessly with advanced communication technologies, catering to the needs of various organizations, from small enterprises to large corporations.

One of the main features of the Mitel 5230 is its user-friendly interface. The phone is equipped with a large, high-resolution display that provides clear visibility of calls, messages, and applications. Users can navigate through menus easily, increasing efficiency and enabling quick access to vital information. The phone also boasts programmable keys that allow users to customize the layout according to their preferences, facilitating quick access to frequently used functions.

The Mitel 5230 is designed for optimal voice quality, leveraging advanced audio technologies such as wideband audio and high-definition voice. This results in clearer, more natural sound during calls, improving communication and reducing misunderstandings. The phone also supports full-duplex hands-free operation, allowing users to participate in conversations without having to hold the receiver, which can be especially useful for multitasking.

Another significant characteristic of the Mitel 5230 is its support for various communication protocols, enabling compatibility with numerous Mitel systems and other VoIP platforms. This flexibility means that businesses can integrate the phone into their existing communication infrastructure with ease, ensuring that all employees can benefit from its features.

The Mitel 5230 also prioritizes connectivity with built-in Ethernet ports, allowing users to connect to the network directly and providing power over Ethernet (PoE) capabilities. This streamlines installation, as it eliminates the need for separate power cables, reducing clutter and simplifying workspace organization.

In addition to its robust standard features, the Mitel 5230 supports a range of advanced applications, including unified communications tools and collaboration software. This integration facilitates enhanced teamwork and communication among employees, whether they are in the office or working remotely.

Overall, the Mitel 5230 stands out as a reliable and feature-rich IP desk phone, perfectly suited for the needs of contemporary businesses. Its combination of usability, audio quality, flexibility, and integration capabilities makes it an ideal choice for organizations looking to improve their communication systems and enhance employee productivity.
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