Mitel 5230 manual User Types, Documentation

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About Your 5230 IP Appliance

User Types

There are two basic user types:

•Desk Phone user (stationary user): Has a dedicated phone at their desk. Calls to that user’s extension number always ring at that phone.

•Hot Desk user (mobile user): Has a dedicated extension number, but no dedicated phone. When a Hot Desk user logs in a hot desk-enabled phone, all calls to that user ring at that phone, until the user logs out. In effect, that phone becomes the user’s phone, with all the user’s personal features enabled. See “Using a Hot Desk Phone” on page 14 for more information.

Both types of users can also be Guest Users on any 5230 IP Appliance other than their own, or on which they are not logged on. Guest users can only use the extension number and features programmed on the set they are using, and cannot change any of the phone’s settings (display language, etc.). Unless this set has their extension number as a line appearance, calls to guest users will not ring on this phone.

See “User Type Settings” on page 13 for information on setting your user type.

Documentation

The following customer documentation is available for the 5230 IP Appliance:

•Installation Guide (part number 56003848). Shipped with the 5230 IP Appliance. You can order additional copies from your Mitel Networks distributor.

•User Guide (this document). You can download additional PDF copies from the Mitel Networks web site (see instructions below).

•Quick Reference Card. You can download additional PDF copies from the Mitel Networks web site (see instructions below).

•Online Help. Installed on the PDA with the 5230 IP Appliance Applications. You can access it via the Start menu like the rest of the Help files on your PDA.

To download user documentation from the Mitel Networks web site

Note: If you are viewing an electronic version of this document, and have a connection to the internet, click anywhere in this paragraph to access the Mitel Networks end user documentation web site.

1.With your favorite browser, go to www.mitel.com.

2.Bring your cursor over the word Support, and select Documentation Library.

3.In the drop-down list, select User Guides.

4.Download the desired document (see your browser help for instructions on downloading files from a web site).

Revision B

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Contents User Guide Page Contents Appendix A-Additional Information Using the Other 5230 ApplicationsIP Appliance User Guide Making and Receiving CallsAppendix B-Using the 5230 IP Appliance Without a PDA IP Appliance User Guide RevisionB Conventions About This User GuideIP Appliance with PDA IP Appliance without PDA 5230 IP ApplianceFront View Back View IP Appliance ConnectorsPersonality Module FeaturesComponents 5230 IP Appliance SetDocumentation User TypesDon’t Cradle the Handset Tips for Your Comfort and SafetyAdjusting the Viewing Angle Installing the StandAbout Resiliency Before you StartAbout Text Input Options Starting the 5230 PDA Phone Application Installing the 5230 IP Appliance PDA ApplicationsStarting the 5230 IP Appliance PDA Applications Docking your PDAPDA Phone Application-Main Screen Exploring the 5230 ApplicationsPDA Phone Application Making and Receiving Calls Accessing 5230 ApplicationsPDA Phone Application-View Menu Setting Your PreferencesChanging PDA Phone Display Options Hot Desk settings Getting Started User Type Settings To Log Out of a Hot Desk 5230 IP Appliance Using a Hot Desk PhoneWhat’s Next? To Log in a Hot Desk 5230 IP ApplianceTo start the Feature Keys application About the Feature Keys ApplicationExamples of Feature Key Pages Quick Launch Programming a Feature KeyClearing a Feature Application ModesTap Edit Category… Category PagesCategory Pages List To select a category To create a categoryTo delete a category Call Forward Feature KeysIP Appliance User Guide To rename a category Tap Rename…To view the current Call Forward profile To use activate a Call Forward Feature KeyTo program a Call Forward profile Feature Key Call Forward ProfilesTap Import Define Call Forward Setting WindowOther Call Forward Settings To create/edit a Speed Dial key Speed Dial Feature KeysTo use a Speed Dial Feature Key Using the 5230 Feature Keys Application Speed Dial Window Other Features KeysCall Park Account CodesCall Pickup To pick up a call using a Call Pickup Feature KeyTo program a Call Pickup Feature Key To request and answer a Callback To cancel Callback requestsTo program a Callback Feature Key CallbackTo use Campon and Call Privacy To program a Campon Feature KeyCampon To enable/disable Do Not Disturb Clear All Features Feature KeyTo use the Clear All Features Feature Key To program a Clear All Features Feature KeyTo program a Do Not Disturb Feature Key To enable/disable Do Not Disturb for a remote stationHeadset To enable/disable your headsetTo program a Headset Feature Key If desired, select Turn headset off when PDA is removedTo start the Call History application Call HistoryViewing Your Call History To manually update your Call HistoryUpdating Your Call History Call History-View Call Details Using the Other 5230 Applications To view your Call HistoryCall History-Main Window To view details on a callTo delete a call from your Call History Manipulating a Call History ItemTo add a caller/recipient to your Contacts List To dial from your Call HistoryDial by Contacts Contacts ToolsImport Number Add to Send ItEntering a Dialing Prefix Free-Form and Canonical Formats IP Appliance User Guide To dial by contactsDial by Contacts Window Send It Outbox Send ItTo start the Send It application To send a fileTo change your Send It preferences To manage filesSelect Visual Voice Mail… in the View menu Visual Voice MailVisual Voice Mail Properties To start the Visual Voice Mail applicationTo download your list of voice mails To choose when to update your list of voice mailsTo manually update your list of voice mails Updating your List of Voice MailsTo change the viewing criteria Viewing and Listening to Voice MailsTo view your list of voice mails Visual Voice Mail Main WindowTo add a caller to your Contacts IP Appliance User Guide To listen to a voice mailPlay Window To return a call Messages menu, select View Contact…To save or delete a voice mail IP Appliance User Guide RevisionB To make a call Operation of the 5230 IP ApplianceOperating Modes Call Transfer Call Making FeaturesHandsfree Operation Conference CallHeadset Operation Messaging HoldTo dial from the Phonebook PhonebookRedial Last Number Record a CallTo end the calls SwapTo call another party while on a call To move from one call to anotherData Synchronization Using Your PDA with the 5230 IP ApplianceTo set the recommended synchronization settings Charging the PDARevisionA Installing/Upgrading the 5230 IP Appliance ApplicationsInserting a Personality Module Connecting a Local Power SupplyChanging the Personality Module To change a Personality ModuleAbout Dialing Formats Using the Canonical Dialing FormatIP Appliance User Guide To connect a local power supply To remove a local power supplyTap the Dialing Patterns button Setting the PDA’s Dialing LocationsAbout Canonical Format IP Appliance User Guide RevisionA Desktop Tool Ringer VolumeAccessing the Desktop Tool Customizing the 5230 IP ApplianceTo change the Desktop Tool display language IP Appliance User Guide To access the Desktop ToolTo change your Desktop Tool password Desktop Tool HomeCall Forward Profile To access your voice mailbox when you have a new voice mailVoice Mail Call Forward End Chaining Feature Access CodesTo enable/disable Call Forward End Chaining Hot DeskingTo pick up a call Call Forward OverrideTo override a remote station’s call forward To retrieve a parked callRedial Saved Number Personal Speed DialTo flash a trunk while on an outside call Trunk FlashIP Appliance User Guide RevisionB
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5230 specifications

The Mitel 5230 is a sophisticated IP desk phone designed to enhance productivity in modern business environments. As part of the Mitel family, it integrates seamlessly with advanced communication technologies, catering to the needs of various organizations, from small enterprises to large corporations.

One of the main features of the Mitel 5230 is its user-friendly interface. The phone is equipped with a large, high-resolution display that provides clear visibility of calls, messages, and applications. Users can navigate through menus easily, increasing efficiency and enabling quick access to vital information. The phone also boasts programmable keys that allow users to customize the layout according to their preferences, facilitating quick access to frequently used functions.

The Mitel 5230 is designed for optimal voice quality, leveraging advanced audio technologies such as wideband audio and high-definition voice. This results in clearer, more natural sound during calls, improving communication and reducing misunderstandings. The phone also supports full-duplex hands-free operation, allowing users to participate in conversations without having to hold the receiver, which can be especially useful for multitasking.

Another significant characteristic of the Mitel 5230 is its support for various communication protocols, enabling compatibility with numerous Mitel systems and other VoIP platforms. This flexibility means that businesses can integrate the phone into their existing communication infrastructure with ease, ensuring that all employees can benefit from its features.

The Mitel 5230 also prioritizes connectivity with built-in Ethernet ports, allowing users to connect to the network directly and providing power over Ethernet (PoE) capabilities. This streamlines installation, as it eliminates the need for separate power cables, reducing clutter and simplifying workspace organization.

In addition to its robust standard features, the Mitel 5230 supports a range of advanced applications, including unified communications tools and collaboration software. This integration facilitates enhanced teamwork and communication among employees, whether they are in the office or working remotely.

Overall, the Mitel 5230 stands out as a reliable and feature-rich IP desk phone, perfectly suited for the needs of contemporary businesses. Its combination of usability, audio quality, flexibility, and integration capabilities makes it an ideal choice for organizations looking to improve their communication systems and enhance employee productivity.
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