MSH phone active call screen, Managing Call Collision

To view/edit the settings available here, touch one of the following options from the Desk Phone / PC & Softphone / Mobile Phone menu:

-Hold: enables you to put your current call on hold. Once you put a call on hold, this menu option is removed. Note that you cannot put a desk phone on hold — this menu option is not available for desk phones.

-Audio on-hold: enables you to put your current call on hold — that is; put it into the background but not end it. The audio link to the headset for this call is broken. See the section “Audio On-Hold”for more.

-PC Audio Communication: This is only shown if your PC is the target phone and it is idle (has no active call). This opens a PC audio communication link — a pseudo call — that is used for web conferencing and non- supported softphones. See the section “Web Conferencing” for more.

-Disconnect / Connect: This is only shown if your mobile phone is the target phone and it is idle (has no active call). This forces the headset to disconnect / connect to the mobile phone. See the section “Forcing Reconnection/Disconnection via the Touchscreen” for more.

8.7MSH phone active call screen

If your desk phone is using the MSH electronic hookswitch standard, the active call screen is a little different, as shown below:

Figure 55: The active call screen for a deskphone using MSH

Here, the desk phone is in focus and the headset is undocked from its cradle.

If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with MSH, the base and headset cannot determine whether the phone is on- or off-hook). This answers/ends calls.

While the headset is undocked, the audio link is open but the base and headset cannot determine whether there is an active call. For this reason, you are able to select a different target phone from this screen with MSH (only).

8.8Managing Call Collision

For a general discussion of call collisions, see the earlier section 6.9: Managing Call Collisions and Call Waiting. This section deals with handling call collisions on the base touchscreen.

In the event of a call collision, the following occurs:

-The touchscreen displays the incoming number (if available).

-The touchscreen shows which other phone is ringing and provides controls for handling the call, as shown in the figure below.

Jabra PRO 9460, Jabra PRO 9460 Duo, Jabra PRO 9465 Duo and Jabra PRO 9470 User manual

9460 specifications

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