Jabra 9460 FAQs and Troubleshooting, How do I pair my headset with the Jabra PRO 9400 base?

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12. FAQs and Troubleshooting

QHow can I use my headset with my mobile phone? (Jabra PRO 9465 Duo and Jabra PRO 9470 only).

ATo be able to do this, you need to pair the Jabra PRO 9465 Duo or Jabra PRO 9470 base with your mobile phone (your headset is based on DECT and cannot be paired directly with your mobile phone). Do the following:

-Refer to the section “Advanced Settings menu” which explains how to run the mobile phone part of the setup wizard. This puts the headset’s base into pairing mode, which causes it to advertise itself as ‘available for pairing’.

-Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode. The exact procedure for doing this varies according to brand and model. See your user manual for details.

-Remember that the headset identifies itself as “Jabra PRO 9465 Duo/Jabra PRO 9470” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing. If you need more on this, see the section called “Using Jabra PRO 9465 Duo or Jabra PRO 9470 with a mobile phone” in the user manual.

QHow many Bluetooth® devices can I have connected to the Jabra PRO 9465 Duo or Jabra PRO 9470 base?

AOnly one. The Jabra PRO 9465 Duo and Jabra PRO 9470 bases support Bluetooth® so that you can use your mobile phone with your headset.

Q How do I pair my headset with the Jabra PRO 9400 base?

AIf you dock a Jabra PRO 9400 base and headset that are not paired, the touch screen asks if you would like to pair the headset — either as a primary or secondary device. If you choose to pair it as secondary, the connection is temporary, lasting only until the end of the next (or current call). This feature is meant to facilitate conference calling.

Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to prevent pairing (while still charging the headset). If you dock a headset to a Jabra PRO 9400 base with which it is already paired, no pairing notification appears. For more information, see the section called “Pairing and Connecting the Base and Headset” in the user manual.

Q Can I pair my headset directly with a third-party DECT phone?

ANo, you can only pair the headset with a Jabra PRO 9400 base (it is not Generic Access Profile (GAP) compliant). This is because Jabra PRO 9400 uses an enhanced version of the DECT standard, thereby enabling many of its advanced call-handling features. These enhancements are not supported by third-party manufacturers.

Q Why doesn’t my computer detect the Jabra PRO 9400 base?

ATry connecting the base to another USB port on the PC. Also, please note that it is recommended to have a direct connection - i.e. with no USB hub in between.

Q Why doesn’t my headset work with my desk phone / softphone / mobile phone (Jabra PRO 9465 Duo and Jabra PRO 9470 only)?

APlease check the following:

-Make sure the headset is charged. The LED lights a constant yellow color while charging, then shows no light at all (only state indication) when fully charged.

-Make sure the headset is within range of the base (up to 150m) and that the mobile is within range of the base (up to 10m).

-The base / mobile phone and the headset may no longer be paired. Refer to the questions about pairing these devices, above.

QNothing happens when I try to use my desk phone. A Check the following:

-Make sure the Jabra PRO 9400 base is powered on (check that the touch screen is on).

-Make sure the desk phone is the current target. See the section called “The Target Phone Concept” for more.

-Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen)

-Make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook or its headset button is pressed).

-Re-run the desk phone set-up wizard.

QI cannot hear anything in my headset when using my mobile phone. (Jabra PRO 9465 Duo and Jabra PRO 9470 only)

ATry the following:

-Make sure the two devices are paired and connected. See the section “Using Jabra PRO 9465 Duo or Jabra PRO 9470 with a mobile phone” in the user manual for more information.

-Increase the speaker volume on the headset by sliding your finger up the touch-sensitive panel on the side of the headset.

Jabra PRO 9460, Jabra PRO 9460 Duo, Jabra PRO 9465 Duo and Jabra PRO 9470 User manual

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Contents Jabra PRO Jabra PRO 9460 Duo Jabra PRO 9465 Duo Important Safety Information Connecting Jabra PRO 9465 Duo or Jabra PRO 9470 ToNoise-Cancelling Microphone Jabra PRO 9460, Jabra PRO Jabra PRO Touchscreen Base11.2 10.2 Using Windows Sound Recorder to record a conversation11.1 11.314.3 14.114.2 14.4Jabra PRO Touchscreen Base Features Jabra PRO 9460 headset also features the followingJabra PRO 9470 headset also features the following IntroductionIntellitone Noise-Exposure Protection Important Safety InformationProtection level Criteria for selecting Care and Maintenance Other SpecificationsPackage Contents Product OverviewOptional Accessories Jabra PRO accessories available separatelyHeadset Diagrams Jabra PRO 9460 Duo and Jabra PRO 9465 Duo headset Base Diagram System Setup and Connections Setup Overview and BackgroundAdjusting the Headset Cradle Quick-Start Setup WizardPreparing the base and and Assembling the Headset Applying Power to the Base Assembling the HeadsetPlacing the Headset in its Cradle Connecting the Base to Your Desk PhoneIdentifying Your Desk Phone Features Standard desk phoneConnecting to a Desk Phone without a Headset Port Connecting to a Standard Headset PortConfiguring the Jabra PRO Base for Your Desk Phone Connecting to a Proprietary Headset PortDesk Phone For Jabra PROSetting the Microphone Level For Jabra PRO 9465 Duo and Jabra PROSet microphone level If the Jabra PRO base cannot contact the Jabra test serverConnecting to the GN1000 Remote Handset Lifter Using a Handset Lifter or Electronic HookswitchGN1000 Connect Installation complete Connecting to a Phone with an Electronic HookswitchConnecting to a Load-detect equipped Phone Connecting the Base to Your ComputerConfiguring the base for your softphone Connecting to a Phone using RHL ModeUsing a Remote busy light Indicator Installing the Jabra PC Suite Installing and Running the Jabra PC SuiteJabra PC Suite Features Firmware UpdatesCentral Administration and Mass Deployment Jabra Firmware Updater first screenDaily Use Calling, Answering and Hanging Up Headset Controls and IndicatorsHeadset Visual and Audio Indicators Target Phone ConceptHow to make a call Calling through a Desk PhoneIf you do not have a handset lifter or electronic-hookswitch Calling through a SoftphoneHow to answer a call Answering a callFor desk phones without automatic ringtone detection Hanging upFor all other types of phone For all other types of phones Controlling the Speaker Volume and MicrophoneSwitching between Your Phone and Headset Desk PhonesLast Number Redial Managing Call Collisions and Call WaitingListening to Music Call waitingJabra PRO Headset How to Wear the HeadsetHeadset Style Jabra PRO Model Wearing Style Options Detaching the headband Attaching or detaching a Wearing StyleAttaching the headband Attaching the ear hookDetaching the ear hook Attaching the neckbandHeadset Controls and Signals Function Tap Double-Tap Headset Signal Tones State or event Tone description SampleHeadset Visual Indicators LED Choosing Voice or Tones for Target indicatorsHeadset state Battery indicators Battery Indicators, Recharge and ReplacementRecharging the Headset How to replace the battery Staying within Range Noise Blackout Microphone Jabra PROJabra PRO Touchscreen Base Base Connections and SetupUsing the Touchscreen Status barStandard Operation For MSH Users OnlyPairing the Dect Base and Headset Pairing and Connecting the Base and HeadsetCall options menu Phone menu PC & SoftphoneMSH phone active call screen Managing Call CollisionManaging Call Waiting Handling call collisionOne or more calls on hold call waiting Settings Menu SettingsAdvanced settings menu Setup Wizard touch here to run the whole setup wizardNarrowband vs. Wideband Audio Base Audio IndicatorsConference Calling Headset Docking-Operation Dealing with Density IssuesTheft Protection Softphone Web conferencingPC Audio Pseudo PC softphone call started Pairing and Connecting with Other Bluetooth Devices Jabra PRO Bluetooth SupportPairing the Base with a Mobile Phone Managing Bluetooth Connections Forcing reconnection/Disconnection via the touchscreenMobile phone connection is lost Enabling the recording feature Recording Your CallsSound and Audio Devices Properties in Windows Overview what is possible? Call merging and switchingCall merging There is a third incoming call, which you accept Call Switching Audio On-HOLDTarget call is put on audio-hold Why doesn’t my computer detect the Jabra PRO 9400 base? FAQs and TroubleshootingHow do I pair my headset with the Jabra PRO 9400 base? Hear myself when I talk using my desk phone. What can I do? Am getting a buzzing sound in my headsetWhat is the talk time for a Jabra PRO 9400 headset? What is the range on the Jabra PRO 9400 solution?What about conference calls? Middle East/Africa Getting AssistanceEurope USA and CanadaJabra PRO Midi Headset Technical SpecificationsAll Jabra PRO Headsets Jabra PRO Flex HeadsetHeadset Hearing Protection Jabra PRO 9460 Duo and Jabra PRO 9465 Duo HeadsetSHeadset Battery Materials and AllergiesTouchscreen Base Certifications and Safety Approvals Product DisposalGlOSSARY USB Bluetooth adapter Wideband audioType 9400HS/BS RevG
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9460 specifications

The Jabra 9460 is a high-performance headset designed for professionals who require superior audio quality and advanced communication features. This versatile device combines the advantages of a traditional desk phone and modern wireless technology, making it a popular choice for office environments and remote work settings.

One of the standout features of the Jabra 9460 is its innovative DECT technology, which provides a reliable wireless connection with a range of up to 150 meters. This allows users to move freely around the office while staying connected to their calls. With its long battery life, typically lasting up to 12 hours of talk time, users can rely on the headset for an entire workday without needing to recharge.

The Jabra 9460 is equipped with a Noise Blackout™ technology that ensures crystal-clear audio by eliminating background noise. This feature is essential for professionals who work in bustling environments or need to focus on their conversations without distractions. The headset also includes a high-definition audio experience, supporting wideband sound for natural voice clarity and enhanced sound performance.

Flexibility is another key characteristic of the Jabra 9460. The headset can be worn in multiple styles, including over-the-ear and on-the-head configurations. This adaptability ensures comfort for long periods of use, catering to individual preferences. Furthermore, the device includes a flexible microphone boom that can be adjusted for optimal positioning, enhancing voice pickup and clarity.

The Jabra 9460 is compatible with various communication platforms, including Microsoft Teams, Skype for Business, and other VoIP solutions. With one-touch call control buttons, users can easily manage calls, mute, or adjust volume without disruption. The integration with softphones and other communication tools streamlines workflows, improving productivity.

In addition to its impressive technical features, the Jabra 9460 boasts a sleek and professional design. Its lightweight construction ensures comfort, while the intuitive controls make it user-friendly.

Overall, the Jabra 9460 combines cutting-edge technology with user-centric design, making it an ideal choice for professionals seeking reliability, superior audio quality, and flexibility in a headset. Its combination of features addresses the demands of modern work environments, enhancing communication and collaboration among teams.
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