Vertical Communications DXP Plus Series, DXP Series, FX Series manual Holding Calls

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GCA70–258Placing Calls On Hold

	4		Placing Calls On Hold
	4		Placing Calls On Hold

4.1Holding Calls

∙To place a call on hold,

1.Press HOLD.

2.Hang up handset.

∙To return to a call that is on hold,

1.Lift handset and press line button with flashing light,

—OR— press TAP.

∙To place a call on exclusive hold,

1.Press HOLD twice and hang up handset.

∙To retrieve an exclusive hold,

1.Press line button of held call (button with flashing light), —OR—

press TAP (if station does not have line appearance).

∙To place a call on hold at another telephone,

1.While on line, press INTERCOM (system places call on hold).

2.Dial ✳ 90, then dial extension number of telephone to receive held call.

3.Hang up handset.

LCD Speakerphone Station User's Guide 4 – 1

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Contents DXP, DXP Plus, and FX Series Digital Communications Systems System Models Contents Programming Your Telephone Transferring CallsConferencing Calls Operating Your Telephone With a DSS/BLF Console This page remains blank intentionally Understanding What The Lights Mean Introducing The TelephoneIntroducing The Telephone GCA70-258 Abbreviation Feature Definition Using The LCD AbbreviationsCallbk NoANS Have HoldPriv Using a Full-Duplex Speakerphone Using Your SpeakerphoneSpeakerphone User Guidelines ∙ To answer a call with your speakerphone ∙ To manually place a call using your speakerphone∙ To automatically dial a number using your speakerphone Impact 8024S Impact SCS 8312S ∙ To adjust the pedestal ∙ To answer a call ringing at your telephone ∙ To answer a call using the speakerphoneAnswering Calls Answering Calls∙ To respond non-verbally Answering a Subdued Off Hook Voice Announcement SohvaPress Intercom ∙ To respond verbally∙ To forward calls made to your station Forwarding Calls∙ To cancel call forwarding Making a Call Accessing Lines∙ To access outside lines using the line group feature Making Calls∙ To answer queuing ring-back ∙ To cancel queuing before it rings back at your telephone∙ To queue for a line group if all lines are busy Using Last Number Redial Using The Automatic Redial Feature ∙ To cancel the automatic redial feature Using Speed Dial ∙ To use Dial By Name Using Dial By NameMaking a Subdued Off-Hook Voice Announcement Sohva ∙ To reply to a meet-mepage Making a Paging Announcement∙ To send a paging announcement ∙ To cancel call waiting ∙ To activate call waiting when you hear a busy signal∙ To cancel the camp-on condition at any time ∙ To camp on at any busy station ∙ When you hear five short tone bursts Press IntercomHolding Calls ∙ You can scan your held calls and retrieve a specific one ∙ To cancel directed call hold and retrieve the call∙ To retrieve a held call at another station ∙ To answer a call at the extension receiving held call∙ To retrieve a parked call Using Call Park∙ To park a call This page remains blank intentionally Non-Verbal Messages Using the Messaging FeatureSending And Receiving ∙ To turn on LCD messaging Press Intercom Using LCD MessagingSending An LCD Message This page remains blank intentionally ∙ To transfer a call without first announcing it ∙ If you hear a busy signal or receive no answerTransferring Outside Calls ∙ To announce a call before transferring it∙ To do a quick unscreened transfer to intercom or tie line ∙ To make a hot transferPress TRANSFER/CONFERENCE ∙ To do a quick screened transfer to intercom or tie lineConferencing Stations Together Conferencing CallsPress the line button of the remaining party ∙ To store extension numbers at DSS buttons Programming Your TelephoneStoring DSS Numbers ∙ To store a fixed Response Message button Press Intercom Storing Feature Buttons∙ To store special-purpose feature buttons Storing a Response Message Button∙ To store an outside number as a speed dial number Programming Speed Dial NumbersDial Press the button you want to program ∙ To respond to an alert after it sounds Setting a Reminder Alert∙ To set a reminder alert at your telephone This page remains blank intentionally Blocking Voice-Announce Calls Using The OtherTelephone Features Adjusting The Display Contrast∙ To identify the line that a busy station occupies ∙ To identify the station that occupies a busy line∙ To activate group listening while on a call ∙ To cancel group listening∙ To divert calls to the designated station Muting Your Telephone Setting a Do Not Disturb Condition∙ To override a Do Not Disturb condition at another station ∙ To override an in-progress call at another telephoneSetting The Volume Control GCA70-258 Using The Other Telephone Features Using The Other Telephone Features GCA70-258 ∙ To turn the music on Setting Your Personal Ringing TonesUsing Background Music ∙ To select one of the ringing tonesUsing The Imist Module ∙ To determine who viewed the number and returned the call Using The Caller ID FeatureThis page remains blank intentionally Operating Your Telephone With a DSS/BLF Console Operating Your Telephone With a DSS/BLF ConsoleAccessing The Button Levels Your Telephone Symptom Possible CauseThis page remains blank intentionally Index Section Index GCA70-258 GCA70-258 Index This page remains blank intentionally Button Feature Enable Code Disable CodeAppendix a Feature Enable Code Disable Code Button Mnemonic Intercom LNG01 Intercom # OBS Feature Enable Code Page 7266, Charlottesville, Virginia Charlottesville, Virginia